Senior Support Engineer, IntelyCare
$95-105k
Office located in Quincy, MA
Healthcare workforce management
Be an early applicant
Healthcare workforce management
1001+ employees
Be an early applicant
$95-105k
Office located in Quincy, MA
1001+ employees
Company mission
To empower healthcare professionals to work better, together.
Role
Who you are
- The ideal candidate is proficient in Microsoft Windows, Mac OS, Microsoft Azure AD, Microsoft O365, and computer hardware as well as a desire to keep abreast of new technologies
- Bachelor’s degree or equivalent experience preferred in one of the following: Computer Science/Engineering, Information Technology, or a related field
- Minimum of 6 years professional experience in IT or Support Engineering
- Advanced knowledge in Microsoft Windows, Mac OS, Azure AD, and Microsoft O365
- Strong knowledge in supporting collaboration applications such as Slack, Microsoft Teams, Microsoft SharePoint, and Zoom
- Excellent communication and interpersonal skills, including the ability to build strong working relationships with end users of diverse personalities and professional backgrounds
- Strong customer service focus including white-glove services
- Strong analytical and problem-solving skills
- Ability to work independently, self-motivate and manage multiple conflicting priorities simultaneously
- Strong hardware, software, and OS troubleshooting skills
- Detail-oriented, strong document skills, and can think outside of the box
- Resourceful and ability to research hardware and software issues in a thorough manner
- The ability and desire to keep abreast of new technologies
- Good project management skills
- Knowledgeable in device management products such as Microsoft Intune and jamf
- Basic network technology knowledge (switches, routers, and wireless)
What the job involves
- IntelyCare is seeking a Senior Support Engineer to join the Corporate IT team
- Work with managed services and serve as the highest level of escalation for technical support and incident management functions
- Perform pro-active planning and provide recommendations on areas of improvement
- Run and support Corporate IT projects
- Maintain operating environment for both Windows and Mac OS
- Maintain, and troubleshoot all standard productivity software (Microsoft O365 / Office Suite, Microsoft SharePoint, Slack, Microsoft Teams, Zoom, etc.)
- Diagnose, troubleshoot, and repair computing hardware, peripherals, and office printers
- Maintain and troubleshoot collaboration and A/V equipment and applications such as Zoom, Slack, and Microsoft Teams
- Monitor support tickets to ensure they are being completed in a timely manner
- Participate in troubleshoot security-related issues
- Ensure Windows and Mac laptops are being patched according to schedule, virus definitions are up-to-date, and work with managed services to perform remediations when necessary
- Maintain and keep documentations for the environment up to date
- Assist with network device troubleshooting and configurations
- Provide technical trainings for end users
- While performing the duties the physical requirements are:
- Constantly reach to use computers, monitors, and other office equipment
- Constantly need to view objects at close and distant ranges
- Constantly communicate with others verbally and in writing
- Frequently required to sit or stand
- This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment
- Required occasional lifting and transporting of items weighing up to 25 lbs
Our take
An ageing, overworked, and shrinking nursing workforce, along with growing demand for healthcare services (and an increase in the acuity of this demand) has led to a concerning shortfall of healthcare staff in the US. IntelyCare’s remarkable growth over recent years suggests the company has found a promising solution: an online marketplace of well-paid, quick-to-fill per diem nursing shifts.
The idea is that nurses can operate as "gig workers"—crafting a personalized, well-remunerated work schedule that fits around other commitments and needs and healthcare institutions can more easily source adequate staffing. It’s a good model in theory, but in practice, it requires strong participation. With popular competitors like Unicorn company Clipboard Health and startups like ShiftMed, splitting off a market share could prove challenging.
Nevertheless, the last few years have been strong for IntelyCare. The company has seen 850% revenue growth since 2020, the number of nurses on the platform has more than doubled, demand from institutions tripled, and IntelyCare itself hit Unicorn status. So participation levels are substantial, and growing - and with the nursing crisis predicted to continue through 2030, IntelyCare is making good strides in a durable product.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$115m
SERIES C
Mar 2020
$45m
SERIES B
Total funding: $170.8m
Company benefits
- Medical, dental, and vision
- 401k
- Health and wellness benefits
- Free lunches
- Commuter benefits
- Flexible PTO and summer Fridays
- Paid Parental Leave
- Paid holidays
Company HQ
Quincy, MA
Leadership
Matthew Levesque
(CEO)Joined IntelyCare as CEO in 2024. Prior to this, they were the CEO of connectRN and spent 12 years at athenahealth in various Director/VP/SVP roles.
Salary benchmarks
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