Senior Sales Development Representative, Medallia
$48-67k
Plus commission
Customer experience management
Open for applications
Customer experience management
1001+ employees
Open for applications
$48-67k
Plus commission
1001+ employees
Company mission
Medallia's mission is to help companies win through customer experience.
Role
Who you are
- Strong written and oral communication
- Excited and Passionate about learning CEM and discovering where customers are in their journey
- Interest in working at a fast-paced, high-growth company
- Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite
- 2-3 years of prospecting experience
Desirable
- Experience in public sector, healthcare, or nonprofit
What the job involves
- You will be responsible for engaging with executives at some of the best companies in the world
- You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events
- Develop opportunities for the sales team from inbound and outbound prospecting and marketing generated leads
- Interact with prospects via phone, email, and LinkedIn with a high attention to detail
- Consistently achieve qualified opportunity quotas to ensure territory revenue objectives
- Develop and execute on a strong prospecting strategy, including identifying customer pain points and addressing the value for the customer in your messaging
- Track all relevant qualification and lead management activity using Salesforce
- Learn Medallia products, effectively communicate the value proposition and be able to react to objections and competitive questions
- Research accounts, identify key players, generate interest and develop accounts to stimulate opportunities
- Disseminate opportunities to appropriate Sales Directors, educating them as necessary about the opportunity
- Partner with Marketing on driving attendance to events, trade shows, webinars, and conferences
- Collaborate with your field sales team as a prospecting subject matter expert, providing best practices and executing on projects specific to your territory
Our take
Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.
Its software captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action to help businesses.
Medallia has become a leader in the market with over 1,000 customers, including some of the world's leading brands like Samsung, PayPal and Mercedes Benz. In 2021, it was bought out by Thoma Bravo, which helped it to achieve greater flexibility and bolster its leadership and customer team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$70m
SERIES F
Jul 2015
$150m
SERIES D
Total funding: $325m
Company benefits
- Work from home opportunities
Company values
- Every Experience Matters: Big or small...we believe that nothing impacts the way someone feels about your company more than a positive or negative experience. That’s why we obsess over the details and will always push to help customers make every experience matter
- Always Be Innovating: Our infinite signal capture and AI-powered deep learning capabilities coupled with our seamless integration technology has made Medallia the world’s leading platform since day one. But where we are today isn’t nearly as exciting as where we’ll be tomorrow
- Fiercely Customer First: Customers, employees, users, partners – we believe everyone’s experience must be a stellar reflection of who we are. It guides our decision making and we genuinely know that customers are why we exist today
- Trust and Respect: Companies trust us with their most precious asset: their reputation. We treat people with respect that honors that trust. We know how critical data security is to our customers — many of whom operate in highly regulated industries. At Medallia we maintain industry-leading practices to protect that data
- All Belong Here: Everyone brings different life experiences to the table and we embrace them all. It makes us a stronger, smarter company. We encourage people to bring their whole selves to work each day, which is why we founded our Diversity, Inclusion and Belonging (DIBs) practice in 2016
- Talent Is Everywhere: Our company is brimming with smart, growth-minded people so we develop that talent and promote from within. We encourage our employees to shine in new ways through skills development, mentoring, and creating new opportunities for each and every person to advance
- Success from Sustainability: Intelligence and integrity dictates that we do all we can to protect the planet. We believe that continuously enacting this mindset we can win both in business and our integrity
Company HQ
Pleasanton, CA
Articles
Leadership
Borge Hald
(Executive Chairman)Previously a Manager at BCG. Has an MBA from Stanford
Leslie Stretch
(CEO, not founder)Previously President and CEO of CallidusCloud (acquired by SAP). Also Senior VP at Sun Microsystems
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