Technical Support Engineer, LaunchDarkly

UK/Ireland

€42-61k

For UK based candidates : £41,000 - £63,000. Other locations may vary

PHP

Java

Node.js

Junior and Mid level

Remote from Europe, UK

Feature management for software teams

Job no longer available

Feature management for software teams

501-1000 employees

B2BInternal toolsSaaSProduct Management

Job no longer available

€42-61k

For UK based candidates : £41,000 - £63,000. Other locations may vary

PHP

Java

Node.js

Junior and Mid level

Remote from Europe, UK

501-1000 employees

B2BInternal toolsSaaSProduct Management

Company mission

To empower all teams to deliver and control their software.

Job

Company

Role

Who you are

You are someone who values growth opportunities
You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity
1 or more years of experience working with customers
Experience with programming and its core concepts, including some experience with at least one programing language (e.g., Node, PHP, Java)
Passion for learning, and applying that knowledge to solving customer issues and advocating for their success

What the job involves

As a Technical Support Engineer, you will report to the UK Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience
You will work with other Technical Support Engineers to creatively solve customer problems, while honing your technical skills
Become a technical expert on the LaunchDarkly platform (including SDKs)
Troubleshoot and resolve customer issues
Work with engineering to resolve customer bugs
Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more
Use development time to grow and contribute beyond your daily customer work

Our take

Feature flags are a powerful software development tool, allowing teams to modify system behavior without changing code, therefore minimizing risk. If a business has a new feature they want to test, they can then roll it out to a small set of users before letting it go live. These companies can, for example, get quick feedback on the new feature and fix any bugs, or roll back any changes.

LaunchDarkly allows companies to run tests like this by activating the new code for only a small set of users prior to launch. Typically running these tests requires lots of developer time - a daunting and expensive prospect for most rapidly growing businesses - and can risk disruption to the user experience if testing takes place on the live product.

Demonstrating its value to businesses, the platform is used by the likes of IBM, Intuit and Atlassian. Recently it has seemed to focus on further scaling its growth as it develops towards being a leading business in the feature management space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

0% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 6 rounds)

Aug 2021

$200m

SERIES D

Jan 2020

$54m

LATE VC

Total funding: $330.3m

Company benefits

Full Vision
Full Dental
Full Medical
Flexible Schedule
Healthy Lunches & Snacks
Conference & Meetup Access
Education Stipend
Personalized Work Station
Close to Public Transportation
Bike Parking
Team Activities
Unlimited paid time off policy
Work from home opportunities
Health insurance

Company HQ

Lakeside, Oakland, CA

Leadership

Edith Harbaugh

(Co-founder, Executive Chair & CEO)

Worked as a Product Manager at Vignette, Monster Worldwide, and PlantSense. Previously Product Director at TripIt.

John Kodumal

(Co-founder & CTO)

Prior to co-founding LaunchDarkly was Software Development Manager at Atlassian and Bytecode Anaylsis Architect for Coverity.

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