Cloud Operations Team Lead, Shift Technology

Salary not provided

+Equity & variable component

AWS

GCP

Python

macOS

Linux

Terraform

Jenkins

Ansible

Azure

Grafana

Windows

GSuite

Ubuntu

JIRA

Confluence

Atlassian

Git

Active Directory

Cisco

Senior and Expert level

Remote from Canada

AI-driven insurance fraud solution

Job no longer available

AI-driven insurance fraud solution

501-1000 employees

B2BArtificial IntelligenceInternal toolsInsuranceAnalyticsSaaSAutomation

Job no longer available

Salary not provided

+Equity & variable component

AWS

GCP

Python

macOS

Linux

Terraform

Jenkins

Ansible

Azure

Grafana

Windows

GSuite

Ubuntu

JIRA

Confluence

Atlassian

Git

Active Directory

Cisco

Senior and Expert level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceInternal toolsInsuranceAnalyticsSaaSAutomation

Company mission

To revolutionise the policyholder experience through wide-ranging products that apply AI and advanced data science to key insurance processes.

Job

Company

Role

Who you are

Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
Proficiency in Windows, Office, and Active Directory is required
Infrastructure security experience - Patch and vulnerability management
Backup knowledge and experience
Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
Familiarity with monitoring and logging solutions, such as Grafana (Required)
Experience with Jira ticketing system and Confluence (good to have)
Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)
At least 1 year of experience as a lead is preferred
Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise
Proactive and take pride and ownership of your work
Ability to work under pressure and still deliver excellent service to our customers
Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams
Ability to adapt your work to changing priorities as needed

What the job involves

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:
Manage a team (2) of Cloud Operations specialists in US
Will be tasked with serving as the primary point of technical escalation contact
You will be responsible for being the point of contact for any operational escalations within the organisation
Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner
Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected
Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level
Monitor alerts and follow their evolution, escalate as needed
Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks
Maintain Linux and Windows systems, network, and security software/equipment
Apply security patches to the entire IT infrastructure
Deploy new client projects and infrastructure based on established requirements
Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies
Cultivate great co-worker and client relationships
Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Our take

The global insurtech market is projected to grow substantially given the increased demand for insurance service digitisation, projected market expansion, and developments in technology that have made it easier to buy and process claims. Insurtech helps create new avenues that large insurance companies have less incentive to pursue, such as offering social insurance and customised policies for clients.

In January 2021, Shift Technology introduced the Shift Insurance Suite to help the insurance industry apply AI-based decision automation and optimisation technology solutions. This addresses critical processes across the insurance policy lifecycle, and helps insurers to achieve faster, more accurate claims and policy resolutions.

Shift Technology is focusing on continuous deployment in the UK and the US, whilst exploring opportunities in Singapore, as it attempts to become an international player in the market. However, it must stave off a number of major competitors to do so, including Quantemplate, Slice and Neos.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-1% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2021

$220m

SERIES D

Mar 2019

$61.1m

SERIES C

Total funding: $321m

Company benefits

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Generous PTO and paid holidays
Parental leave opportunities
Extensive mental health benefits provided via our global Employee Assistance Program
Paid volunteering time - 16 hours annually

Company HQ

Bercy, Paris, France

Leadership

Jeremy Jawish

(Co-Founder & CEO)

Experience in fraud detection solution development for AXA in 2011, and as an FICC Strategist for Goldman Sachs in 2012.

Eric Sibony

(Co-Founder & CSO)

PhD in machine learning from 2012-2016, and has been CSO since 2013.

David Durrleman

(Co-Founder & Fellow Engineer)

Experience as a Fixed Income Strategist for Goldman Sachs between 2008-2013.

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