Customer Success Manager, Carrot Fertility
Global employee fertility benefits provider
Open for applications
Global employee fertility benefits provider
201-500 employees
Open for applications
201-500 employees
Company mission
To make fertility and family-forming care accessible and affordable to all — regardless of age, race, sex, sexual orientation, gender identity, or geography.
Role
Who you are
- Bachelor’s degree
- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Desirable
- Experience with Salesforce or other CRM
- Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
- Detail-oriented with strong analytical, writing, and communication skills
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating
- Routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
What the job involves
- Proactively engage with customers to understand their needs, challenges, and objectives
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams
- Ensure timely resolution of customer issues, working closely across Carrot teams
- Provide education and resources to customers to enable them to effectively use our products/services
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings
Our take
Carrot Fertility allows employers to provide fertility healthcare benefits to their staff. The company’s program includes IVF, egg freezing, donor and gestational carrier services, adoption, and pharmaceutical services. Carrot services over 400 companies in over 60 countries, and has clients such as Peloton, Box, Slack and Eventbrite.
Given that the last decade has seen a 25% rise in parents using assisted reproductive technology, Carrot is operating in a growing space. The global fertility services market is expected to be worth over $40 billion by 2026. This is reflected in the surge of investment in the fertility space, which has trebled in the last decade to over $600 million per year.
Carrot has seen significant growth over the past few years, and this is expected to continue due to a shift towards telehealth transactions as well as a changing view of fertility services no longer being a perk, but a basic health requirement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2021
$75m
SERIES C
Aug 2020
$24m
SERIES B
Total funding: $114.3m
Company benefits
- Medical, dental, vision, and a $15,000 lifetime maximum benefit for fertility and family-forming
- Access to licensed therapists and board-certified physicians
- Productivity stipend
- Co-working space
- Up to 14 weeks of fully paid time off for all new parents for the birth, adoption, or foster care placement of a child
- 401(k)
- Home office stipend
- Flexible time off policy
Company HQ
Menlo Park, CA
Articles
Leadership
Tammy Sun
(CEO)Was an Executive Assistant in the Vice President's office at the White House. Acted as Deputy Director of the Clinton Foundation, and then worked as Director of Communications at the Federal Communications Commission in DC.
Asima Ahmad
(CMO)Studied at Harvard and the University of Chicago. Was a Clinical Resident specializin in Obstetrics at Yale-New Haven Hospital. Is President and Co-Founder of Umeed Foundation.
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