Associate Director, Wayfair
Data Science Analytics
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 7+ years of analytics experience with a history of delivering successful products across the full product lifecycle
- Bachelors in computer science, engineering, statistics, economics, MIS, or other quantitative discipline; Masters preferred
- Proven experience managing diverse teams and growing analysts
- Excellent communication & the ability to tailor it to different stakeholders
- Experience defining a clear strategy with a robust roadmap and delivering against it
- Experience designing and implementing highly visible, complex, and innovative analytical solutions that drive business decision making
- Strong business acumen, analytical skills, and technical abilities along with problem solving skills
- Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis
- Familiarity with ML and experience working with data scientists and engineers
- In-depth experience with SQL and Python & Python tools
- Experience with experimental design (A/B tests) and statistical analysis to drive business decision making, highly preferred
- Experience in eCommerce or with recommender systems is a plus
What the job involves
- Wayfair is looking for an Associate Director of Analytics to join our industry-leading team that owns core platforms and services that allow our customers to discover and buy the products they love
- Our systems leverage Wayfair’s extensive data to deliver trusted and valuable recommendations and results in real time using custom machine learning models
- Our mission-critical services are called over a billion times a day
- Our domain includes core competencies for Wayfair and are high priority levers to drive outsized growth, customer value, and profitability
- Influence executive management (up to the C-suite) to define and execute analytics and site testing roadmap to support key business initiatives
- Collaborate on a daily basis with a cross-functional team of engineers, Machine Learning Scientists, and Product Managers
- Hire, manage, and coach a high performing team of analysts. Coach and develop team managers
- Own and develop the strategic analytic agenda to unlock insights and guide the business - everything from identifying, testing and optimizing new features to broad level strategic direction that is grounded in data evidence and heavy analytical rigor
- Be responsible for monitoring customer behavior on our websites to identify and resolve issues, executing the strategic testing, web analytics, and insights agenda
- Proactively identify areas where analytical efforts can produce strong business value add and set the analytics roadmap
- Create organizational designs to optimally serve multiple stakeholder groups and business units
- Provide leadership to corporate initiatives which requires the ability to work with executives and being a thought partner with a cross-functional leadership team
- Communicate key insights and recommendations to cross-functional executive leaders across the organization
- Prioritize resources and hiring across multiple areas and balancing short-term needs with longer-term initiatives
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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