Customer Success Manager, Dexory
More information about location
Data-driven robotics
Be an early applicant
Data-driven robotics
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
Transforming warehouse intelligence through robotics, data and machine learning.
Role
Who you are
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
- Fluent French speaking would be desirable
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
- Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
- Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
- Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
- Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)
- Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems
What the job involves
- As a Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView
- You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes
- Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time
- You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data
- You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations
- Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
- Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
- Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
- Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
- Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
- Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
- Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
- Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies
- Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:
- Performance: High standards, outstanding results,
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success
Our take
Dexory (formerly known as BotsAndUs) strongly believes in the symbiosis of humans and robots. The company develops state-of-the-art robotics and AI products by combining social sciences with human-centered design and cutting-edge engineering. Though the rise of robotics is often accompanied by the question of job losses, Dexory wants to liberate businesses from dull, repetitive and now even dangerous work, so their employees can focus on the things that bring the most value - the ‘upskilling the workforce’ argument.
The demand for automation and robotics has seen a significant rise driven by global events. And Dexory is responding by accelerating robot deployments, and exploring new products and services, including accelerating the deployment of its automation solutions across indoor, dynamic spaces.
Dexory is already collaborating with some of Europe’s biggest retailers and airports to support them across customer service and operations. Right now, the company works with clients including Heathrow Airport and British Airways, putting it in a good spot for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Share Options
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
Company HQ
Verda Park, Wallingford, UK
Leadership
Andrei Danescu
(Co-Founder & CEO)Expert in robotics and control from working as an engineer in several places including Jaguar Land Rover and a Formula One Team.
Oana Jinga
(Co-Founder & CCO)With a background in leading strategic partnerships at Google for 6+ years and developing innovative products at Telefonica, their career touched on various areas of the tech world.
Share this job
View 5 more jobs at Dexory