Customer Success Manager, Exiger
CA$50-60k
Risk & compliance software
Be an early applicant
Risk & compliance software
501-1000 employees
Be an early applicant
CA$50-60k
501-1000 employees
Company mission
To make the world a safer and more transparent place to succeed.
Role
Who you are
- This will be a hands-on role where an individual must thoroughly understand our technology, demonstrate it effectively, and proactively ensure Exiger’s customers are fully getting the value out of the platform
- If you are passionate about technology for managing risk across supply chains, vendors, and third parties, and guiding enterprise customers through difficult, we encourage you to apply and be part of our journey towards innovation and growth
- 2+ years in Customer facing experience in current or previous roles in a SaaS environment
- Prior work with Gainsight or other dedicated Customer Success software is a plus
- Experience with technology products, third party and supply chain risk
- Global Regulatory and Compliance process, systems, and due diligence experience is an added advantage
- Consulting experience represents an advantage
- Demonstrable ability to manage complex customer needs and requirements
- A keen interest to learn Exiger’s Technology Platform and the technical aptitude to do so
- Strong written and verbal communication skills and flexibility to respond to requests and customer inquiries promptly via email and/or telephone as needed
- Strong presentation skills – you will be hosting training sessions for customer staff
- Confident, not easily ‘flustered’ or comfortable with ambiguity and a fast-paced environment
- Commercial Awareness and ability to identify opportunity for growth, while navigating the conversations and renewals
- Ability to successfully negotiate with internal and external parties to effectively fulfill customer requests in a timely fashion
- Naturally proactive and a problem-solver. Comfortable working in both team settings and independently in a fast-paced professional environment
- Excellent organization and time-management skills; able to balance a portfolio of customer accounts. The role has a strong element of ‘project management’ and requires an inquisitive personality, self-motivated and proactive researcher to understand a customer’s need and the why behind the need
- Inherent sense of ownership and accountability
What the job involves
- Exiger is seeking a customer success team member to work with our customers
- This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger’s technology
- Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (SaaS) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships
- Support customers to optimize their return-on-investment in Exiger technology and due diligence products
- Managing the customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products
- Providing superior customer experience across all customer engagements; this includes actively coordinating to meet and set customer expectations, advising on best practices, and evaluating and actioning customer feedback
- Communicating to relevant internal stakeholders on customer activity, pipeline, feedback and issues, and supports the Sales team by communicating opportunities and ultimately contributing to the development of Quarterly Business Review presentations, Optimization proposals and Change Orders
- Ensuring any Technology Product issues are resolved as expeditiously as possible, that the Technology continues to deliver at an optimum level according to the customer’s use case, and that optimization and changes are executed when required
- Manage the full customer renewal lifecycle, from engagement and value realization through to contract renewal and partnership expansion
- Coordinating with Application Support, Product, Delivery and Sales to ensure Exiger’s full suite of expertise is brought to bear on the customer account
- Act as an Exiger brand ambassador by exhibiting positive and professional behavior both internally and externally
- Educate and train customers on Exiger products, scopes, and processes
- Effectively manage and balance workload to appropriately complete customer-facing responsibilities and internal tasks, prioritizing customer requests, while maintaining the highest standards in service levels across all customers in the portfolio
- Contribute to all other business activities as needed such as supporting the delivery of products and services to customers
- Evaluate feedback from customers about our products and services and disseminate to appropriate stakeholder and assist with the resolution thereof
- Ensure all relevant internal stakeholders are well-informed of customer activity, pipeline, feedback, and issues
Our take
Exiger is a risk and compliance company specializing in third-party, supply chain and customer resilience. It supplies a range of software and tech-enabled solutions for businesses to enhance both safety and transparency in an increasingly cyber-risk-heavy environment.
The company's flagship offering is the award-winning 1Exiger platform. Currently, it is the only open-source third-party supply chain management software that works in real time. This enables companies and government agencies to continuously improve resilience and compliance, as well as cut costs.
With over a decade of experience under its belt, Exiger is an expert choice for businesses across a wide range of sectors. Recently, it has focussed on expanding its capabilities through acquisitions, such as that of supply chain risk visibility platform aDolus and proprietary parts intelligence company XSB.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2018
$80m
SERIES A
Total funding: $80m
Company HQ
Midtown East, New York, NY
Leadership
Brandon Daniels
(CEO)Brandon initially joined Exiger in 2017 as a Managing Director and PResident of Analytics. Since then, he has held a number of roles and moved into the role of CEO in 2022. Prior to Exiger, he was a President at Clutch Group and VP/Global Head of Legal Solutions at CPA Global.
Brendan Galla
(CPO)Brendan joined Exiger in 2014 as a VP of Partner Development, he then moved into the role of CPO in 2017. Previously, he held Directorial roles at SiteCompli and Kroll.
Matt Hibbard
(CFO)Prior to joining Exiger in 2022, Matt was the CFO at Welltok, Lifesize, and Imperva.
Eli Cherkasky
(COO)Eli joined Exiger in 2015 as a Director, since then he has held a number of VP roles and moves into the role of COO in 2023. Previously, he spent 9 years at the New York County District Attorney's Office as an Assistant District Attorney.
Christian Woodward
(CRO)Prior to joining Exiger in 2025, Christian was an Operating Advisor at EQT Group, CRO at Socure, and Senior VP & General Manager of Americas at Chainalysis.
Kody Gurfein
(CMO)Kody joined Exiger in 2014 as a Marketing & Communications Manager. Since then, she has held a number of roles and moved into the role of CMO in 2022.
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