Onboarding Manager, Elation Health
SMB
$110-130k
+Equity
Patient scheduling software
Job no longer available
Patient scheduling software
201-500 employees
Job no longer available
$110-130k
+Equity
201-500 employees
Company mission
To empower physician groups and primary care doctors to deliver phenomenal patient care.
Role
Who you are
- This role requires exceptional communication skills, the ability to lead and support multiple customer needs simultaneously, and comfort explaining technology products to both executives and day-to-day users
- 5+ years of experience in an implementation, strategic or management consulting role
- 3+ years of managerial experience leading a team of more than three people
- Experience implementing or working with Practice Management Systems or RCM services
- Excellent at project management and gaining stakeholder buy-in, including at executive level
- Proven track record of successful, on-time IT implementations
- Demonstrated success in executing cross-functional process improvement projects
- Proven expertise in a complicated, matrixed, customer-facing operating environment
- Product or Partner management experience a plus, with an emphasis on proven attainment that drives better customer experiences
- Sales and Customer Success experience strongly preferred
- Salesforce experience is a huge plus
- Enterprise SaaS experience preferred
- Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption
What the job involves
- Elation Health’s SMB Customer Success team advises and guides our customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal
- In this role, you will be part of our Implementation team, responsible for helping SMB customers deploy and adopt our solutions
- Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing SMB segment
- In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale
- Lead two critical functions within our SMB Onboarding team- the Technical Implementation Managers (TIMs) and Elation Billing Specialists
- Improve our Onboarding processes and workflows to better support new Elation Health customers and differentiate our overall Onboarding experience. This includes workflows for both our clinical and financial products
- Partner with the other Onboarding Manager to support the entire SMB Onboarding program through unified thought leadership and action
- Partner with our Small Group Sales team in meeting customer expectations and then with additional internal teams to ensure a premiere experience for our integrations and partner functionality
- Own operational analysis to demonstrate process improvements and outcomes in customer experience and partner performance. Drive team performance through internal measures and reporting
- Provide visibility on implementation status and timelines to external and internal stakeholders, from project level to executive level
- Create launch plans that include success criteria and a repeatable playbook for future implementations
Our take
Due to various pitfalls in the healthcare system, inefficient clinical care costs more than $750B in the United States each year. Elation Health is a healthcare company setting out to change this narrative by improving the physician-patient relationship.
Elation takes a networked approach to patient data, enabling physicians to collaborate and deliver better care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, send prescriptions, and offer virtual care via video calls.
And it's proving a success, as it is used by over 25,000 clinicians who care for millions of patients. The patient scheduling software market is a very busy one, packed with competitors offering similar products. However, Elation had a busy 2024 and is in a prime position to stay ahead of its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- Benefits Plan: We offer medical,dental, and vision insurance, as well as Flexible Spending Accounts and life insurance
- Pay and Equity: We offer a meaningful salary and equity package to each member of our team
- Flexible Time-Off: We believe that you should be trusted and empowered to take time off when you need it
- Home Office + Tech Stipend: We offer a home office stipend to help make work from home life a bit easier
Company HQ
Alamo Square, San Francisco, CA
Leadership
Kyna Fong
(Co-Founder & CEO)Currently a Member of YPO and an Officer Manager at Dennis Y. UFong. They began their career at UBS and JP Morgan and were an Assistant Professor of Economics at Stanford.
Conan Fong
(Co-Founder & CXO)Studied at McGill and Johns Hopkins. Previously a Consultant at the Courtyard Group.
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