Software Engineer, Twilio

$114.6-143.3k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota and Vermont applicants only

React

AWS

TypeScript

JavaScript

GraphQL

Node.js

Jenkins

Cypress

JIRA

REST API

Playwright

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$114.6-143.3k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota and Vermont applicants only

React

AWS

TypeScript

JavaScript

GraphQL

Node.js

Jenkins

Cypress

JIRA

REST API

Playwright

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Bachelor’s degree in Computer Science or related industry experience
2+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript
2+ years of hands-on experience with scalable and high performing backend systems or Backend-For-Frontends
Experience with REST APIs and GraphQL
Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins
Champion of good engineering habits: development and test techniques, security, automation
Experience in triaging and solving production issues
Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team
Iterative development and deployment, Scrum and Agile methodologies
Communicate clearly and concisely, orally and in writing
Good team player and ability to communicate well in a remote work environment

Desirable

Experience with AWS or other public cloud infrastructure platforms
Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress
Ability to build effective working relationships with all levels of the organization across different locations and time zones

What the job involves

This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application.
Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform
Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite
Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents
Meet Definition of Done for the software you build
Refactor and reduce technical debt
Write automated unit and integration tests in a continuous integration and delivery environment
Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems
Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform
Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments
Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain
Be responsible for documentation of projects you work on
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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