Partner Success Executive, Sessions
£30k
+ Bonus + Share Options
3 days a week in office (Victoria Station, London)
Licensing and franchising of founder led food brands
Job no longer available
Licensing and franchising of founder led food brands
101-200 employees
Job no longer available
£30k
+ Bonus + Share Options
3 days a week in office (Victoria Station, London)
101-200 employees
Company mission
Bridging non-stop originality for every kitchen.
Role
Who you are
- Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role
- Degree from a top university
- Excellent customer-facing and communication skills, both written and verbal
- Proficiency in software and other relevant tools
- Experience working with data systems such as looker or equivalent is preferred
- Strong organisational and time-management skills
- Resilient and loyal
- Expert level of English language
- Right to work in the UK
- Excellent problem-solving and analytical skills
- Street hustler with lots of tenacity, capable of ‘getting stuck in’ and delivering results in a start-up environment
- Enjoys a fast paced ever changing environment
- Excited to collaborate and tackle problems outside of one's comfort zone
- Well-rounded and willing to flex to take ownership where necessary beyond core responsibilities
- Tenacious and assertive
- Enthusiastic and natural problem solver
- Enjoys working with people (facilitating and collaborating)
- Excited by the end game and motivated by building an enormous enterprise
- Charismatic and energetic with a passion for food
What the job involves
- As part of our Partner Success Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving
- This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance
- You'll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance
- You'll work closely with the Sales team and the field based Culinary Trainers
- Customer Communication: The Performance team serves as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team
- Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working
- Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems
- Administration: Provide administrative support for the Performance team in many forms
- Technology - Use various systems including our own Platform - Serve, Monday.com, Looker, Deliverect, Apicbase, to name a few
- Host Induction & Performance - You will hold introduction meetings with hosts as well as monitor their compliance, performance and off boarding
- Account Management - Once you are settled in, you will develop towards direct account management
Application process
- We usually respond within a week
Salary benchmarks
Our take
The traditional food industry can struggle with innovation and bringing new concepts to consumers. Scaling these concepts and maintaining consistent quality across locations can be another hurdle.
Led by former executives from Deliveroo, Brew Dogg, and Soho House, Sessions tackles this problem by acting as a launchpad for exciting new food brands. Considered 'the record label of food' it leverages expertise in technology, branding, and franchise operations to help brands flourish. This includes everything from initial concept development to partnering with existing kitchens to fulfil orders.
With a brand portfolio that includes UK crowd favourites, Sobe Burger, Little Bao Boy, and Kenny Tutt's Patty Guy, Sessions is focused on becoming the go-to platform for innovative food experiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2023
$4.3m
EARLY VC
Jan 2022
$10m
SERIES A
Total funding: $14.3m
Company benefits
- Monthly commission (sales roles only)
- Work from home opportunities
- Pension
- Wear what you like dress code!
- Paid after work socials
- £2,000 employee referral scheme
- Paid volunteer days
- Employee Assistance Programme
- Bonus Scheme
- Potential for Share Options in some roles
- 25 days holiday (excl. bank holidays)
- Health & Dental Benefit - Virtual GP
- Financial Benefits via Mintago
Company values
- Data-Led
- Ambitious
- Agile
- Fun
Company HQ
Belgravia, London, UK
Leadership
Dan Warne
(CEO)Director of Warne Consulting (for tech and hospitality sectors) and former Managing Director at Deliveroo.
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