Junior Account Manager, Getaround
$60-65k
OTE
+Stock options
Peer-to-peer car sharing marketplace
Be an early applicant
Peer-to-peer car sharing marketplace
201-500 employees
Be an early applicant
$60-65k
OTE
+Stock options
201-500 employees
Company mission
On a mission to make our cities and communities better places to live by building the leading global and digital carsharing marketplace.
Role
Who you are
- Bachelor's degree education level is preferred
- 1-2+ years of experience in account management, sales, customer service, or a related role, preferably in the automotive or technology sector
- Strong interpersonal skills with the ability to build relationships and communicate effectively
- Excellent organizational and multitasking abilities
- Demonstrated ability to manage and support customer accounts
- Working knowledge of CRM systems and G-Suite
- Problem-solving skills and the ability to manage complex situations
- Ability to work independently and as part of a team
- Genuine interest in the sharing economy and emerging transportation solutions
- Communication: Exceptional verbal and written communication skills
- Customer Focus: Strong customer service orientation with a commitment to providing excellent support
- Organization: Outstanding organizational skills with the ability to handle multiple tasks simultaneously
- Problem-Solving: Effective problem-solving abilities, managing complex situations, and providing appropriate solutions
- Teamwork: Ability to collaborate effectively with cross-functional teams
- Adaptability: Flexibility and adaptability to changing priorities and new challenges
- Tech-Savvy: Comfortable using technology and learning new software, particularly CRM systems
- Industry Knowledge: Basic understanding of the automotive or technology sector and a keen interest in the sharing economy
- Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time
- Manual dexterity to operate a typical desktop computing workstation
- Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack
- Ability to lift and carry up to 15 pounds, if required
- Reasonable accommodations will be made for qualified individuals with disabilities
What the job involves
- The Junior Account Manager is an entry-level position that will focus on developing and nurturing long-term relationships with our car owners
- As a Junior Account Manager, you will be a secondary support contact for accounts, ensuring customers have an exceptional experience with ongoing support and retention
- This is an excellent opportunity for a customer-focused individual to contribute to our mission of transforming transportation through shared mobility
- Account Management: Assist the Account Management team in outreach efforts based on company targets and list views
- Customer Support: Serve as the initial point of contact for assigned hosts, addressing queries, concerns, and feedback promptly
- Customer Education: Share best practices with owners to ensure they have a positive experience on the platform
- Customer Engagement: Identify and support growth opportunities to maximize account value
- Relationship Building: Build and maintain strong, long-lasting customer relationships
- Team Collaboration: Work with cross-functional teams, including marketing, product, and operations, to drive customer satisfaction and improve the product
- Feedback Collection: Collect and relay customer feedback to provide insights and recommendations to the management team
- Industry Awareness: Stay informed about industry trends and competitors to serve the owners better and optimize their experience
- Ensure the confidentiality, integrity, and availability of company information, data, and systems
- Ensure that IT security policies and procedures are followed
- This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time
Our take
Getaround has an ambition to create a world where every car is a shared car. Like AirBnb before them, Getaround’s founders saw that assets sat idle could be shared on a platform. This would allow users to earn rent from cars while facilitating travel for those unable to afford their own.
As a pioneer in the field, the company has established an impressive network of 6 million users in over 100 cities. That in turn means that compared to upstart competitors like Turo and Maven, they can deliver an altogether more convenient service and products like a ‘Power Host’ program (similar to AirBnb’s).
The companies most challenging competition is now coming from rival mobility startups like Lime and Bird. To match them on environmental credentials, the company plans to only allow electric and low-emission vehicles on their platform from 2030.
Like many companies in the space, a continuing challenge for Getaround is with regulators who are concerned by the abuse of participants in the gig-economy system. After a SPAC IPO through a merger with InterPrivate II Acquisition Group in 2022, share values made its public market debut Friday through a merger with blank-check company InterPrivate II Acquisition Corp. The company saw its share value drop more than 65%, reflecting the chilly environment for both SPACs and ridesharing companies. Investment in their public affairs and a renewed interest in car sharing are helping to turn the tide for Getaround.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Oct 2020
$140m
SERIES E
Aug 2018
$300m
SERIES D
Total funding: $565.1m
Company benefits
- Remote friendly
- Extra days off
- Udemy for Business account
- Comprehensive health insurance
- Swile lunch card
- Discounted gym membership
- High-tech equipment
- Unlimited rental credits
Company values
- P - Performance
- A - Authenticity
- C - Collaboration
- E - Empowerment
Company HQ
North Beach, San Francisco, CA
Articles
Leadership
Sam Zaid
(CEO)Before Getaround, Sam started Apption, an enterprise software consultancy, and 360pi, a retail price intelligence platform.
Elliot Kroo
(CTO)Trained as a software engineer, Elliot briefly worked at Google before founding WingsForCats, an iPhone game development company.
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