Account Manager, Diesta Limited

£55-85k

Equity in the company

Mid, Senior and Expert level

London

2+ days a week in office (London Bridge / Monument Station)

Next-generation payment processor for the insurance industry

Be an early applicant

Next-generation payment processor for the insurance industry

21-100 employees

B2BInsurancePaymentsFinancial ServicesSaaS

Be an early applicant

£55-85k

Equity in the company

Mid, Senior and Expert level

London

2+ days a week in office (London Bridge / Monument Station)

21-100 employees

B2BInsurancePaymentsFinancial ServicesSaaS

Company mission

Our mission is to reduce the time spent on insurance payment processing to zero.

Job

Company

Role

Who you are

Experience within the payment workflow of the insurance industry
Proven people management experience leading customer-facing or account teams
Background in enterprise SaaS, ideally within fintech, insurance, payments, or data-heavy environments
Strong commercial and analytical acumen, with experience managing renewals, upsells, and reporting metrics
Excellent communicator with the ability to simplify complexity for executive-level audiences
Hands-on leader who thrives in a high-growth, fast-moving environment

What the job involves

Develop the Account Management and Support processes to deliver world-class client outcomes
Establish clear performance metrics and reporting to track customer satisfaction, renewals, and expansion
Act as a senior escalation point for strategic accounts, ensuring proactive engagement and issue resolution
Partner with Sales, Product, and Implementation to ensure smooth client onboarding and lifecycle management
Implement best practices and frameworks for account health monitoring, reporting, and communication
Lay the groundwork for separating Support into its own function as Diesta scales
Build trusted relationships with senior client stakeholders, particularly within enterprise SaaS and financial organisations

Application process

Intro Call with our Chief of Staff
Competency Interview with our CRO or Head of Delivery
Onsite Workshop at our London office - collaborate with the team and experience our culture first-hand

Salary benchmarks

Our take

The insurance industry has a payments problem. Because claims processing is customer-facing, there has been heavy investment in improving outgoing payments, while the side of the business that collects premium payments from customers has not benefited from digitisation. What's left is a fragmented chain of manual process and legacy systems, reducing efficiency and introducing a lot of unecessary work. Diesta hopes to improve this situation with a payment processor made for the insurance industry.

The insurance industry is valued at £70 billion, and there is significant competition in this field from startups such as Imburse, as well as older firms like Blink and Computop. However, Diesta's founders have strong experience in the insurance industry and have identified a need for a processor that will integrate easily with a company's existing systems rather than outsourcing or replacing them. Their experience and passion will likely enable Diesta to make significant headway in this market.

Diesta secured seed round funding in 2024, which is being used to develop its software's capabilities and improve its integration with existing insurance systems. It's also investing in talent to make this possible.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Oct 2024

$3.8m

SEED

Nov 2023

$2m

SEED

Total funding: $6m

Company benefits

22 Days paid leave (excl. public holidays)
Nest pension (3% employer contribution)
Fully flexible working hours
We match any charitable donations (up to £150 p.e. p.a.)
Personal development allowance
Team lunches and dinners

Company HQ

City of London, London, UK

Leadership

Julian Schoemig

(Co-Founder & CEO)

Before co-founding Diesta was an Underwriter and Strategy Analyst and Munich Re.

Chris Davis

(Co-Founder & CTO)

Previously founded Appetite, and Conclude.

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