Customer Experience Associate, Robinhood
Pathway, New Graduates or Early Talent
$23.10—$23.10 USD per hour + Bonus plan
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$23.10—$23.10 USD per hour + Bonus plan
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- We are looking for recent graduates or entry level professionals who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program
- Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
- Bachelor’s degree or experience working in the financial services industry is preferred
- Ready to demonstrate commitment and resilience over 20 weeks to achieve both licensing completion and Registered Representative proficiency
- Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
- Excellent written and verbal communication skills with a passion to support customers through various channels
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
- Existing FINRA SIE license is preferred
- Experience working in a customer support environment is preferred
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future
- The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services
- The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort
- We demonstrate radical customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels
- As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
- Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible
- Introduction to Licensing (with paid study time)
- Foundational Training & Proficiency
- Completion of Licensing
- Registered Representative Training & Proficiency
- Team Alignment & Production, which will include the following:
- Delivering an outstanding customer experience for customers through chat, email, and phone channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
- Growing your financial services expertise as you develop proficiency in a range financial concepts
Application process
- Applications for this role will be accepted through May 1, 2025
- This application is for our early talent with an anticipated start date in June
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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