Technical Documentation Writer, Kentik

• Extensive experience creating highly structured documentation
• An affinity for written language that’s detailed, unambiguous, precise, and concise
• Extensive experience with the use of custom styles and formatting (e.g. in MS Word or similar) to define structure and enhance clarity
• Strong communication skills, including persistence in getting unambiguous information from a variety of sources
• Strong organizational habits that enable you to move multiple projects forward in parallel

Desirable

• Working with the senior technical writer, product managers, designers, and software developers, you’ll get to know the use cases and intent behind product features, including what those features do and how they work
• You’ll also consider how our features benefit customers, what information is needed to use them to their full advantage, and how to avoid potential limitations or unintended consequences
• Your primary focus will be on maintaining and expanding our Knowledge Base, which explains everything you can do with the product and how to use it
• To keep us nimble, both the product and the KB are maintained on a continuous update model (rather than versioned releases)
• You may also be involved in the creation of additional (non-KB) technical content that supports customers in using Kentik
• Work with product managers and software engineers to get information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
• Write up specific areas of the product in detail from the end-user perspective, including UI reference, step-by-step procedures, and background information
• Organize information into digestible, informative topics within highly structured KB articles
• Take screenshots of documented UI and modify to fit certain parameters
• Contribute user-perspective feedback on our platform (e.g. GitHub issues) to help Kentik continually improve