Senior Technical Writer, Nylas
CA$85-105k
Productivity APIs for work automation
Be an early applicant
Productivity APIs for work automation
101-200 employees
Be an early applicant
CA$85-105k
101-200 employees
Company mission
To help developers leverage communications data and build features that increase customer engagement, productivity, and retention.
Role
Who you are
- Experience: A minimum of 5 years in technical writing, specifically crafting comprehensive documentation for developer audiences. Proven track record in producing high-quality developer-oriented documentation
- Technical Proficiency: Demonstrated ability to read and write code, with hands-on experience in server-side languages such as Node.js, Java, Ruby, or Python. Familiarity with cloud computing concepts and technologies is advantageous
- Documentation Tools: Proficiency in authoring documentation using Markdown. Experience with XML-based publishing systems and working with XML, HTML, and content publishing tools is beneficial
- Empathy and User-Centric Writing: A strong ability to empathize with users, enabling the creation of content tailored to diverse needs and learning styles. Experience in designing and delivering content solutions that meet the needs of technical business customers is preferred
- Open Source Collaboration: Experience engaging with open source communities, including contributing to or managing open source projects. Familiarity with using and following a style guide is also valuable
- Communication and Collaboration: Exceptional written and verbal communication skills, with a demonstrated ability to collaborate effectively with cross-functional teams, including developers, engineers, product managers, and usability experts. Experience working directly with software engineering and development teams is advantageous
- Analytical Skills: Strong analytical abilities to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures is essential
- Adaptability: A proactive approach to learning new tools, programming languages, and techniques, with the flexibility to adapt to a fast-paced and ever-changing environment. Passion for learning new tools, programming languages, and techniques is highly valued
- Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency across all documentation materials. Ability to deliver high-quality documentation paying attention to detail is crucial
- Educational Background: A bachelor's degree in Technical Communication, Computer Science, English, or a related field is preferred. Equivalent experience will also be considered
What the job involves
- The Product team is seeking a Senior Technical Writer to lead the strategy, execution, and improvement of Nylas’ product documentation
- This highly collaborative role works closely with product, engineering, and other key stakeholders to create world-class documentation that developers love and rely on
- As the Senior Technical Writer, you will build efficient systems to manage work streams such as issue reports and the rollout of documentation for new API features and tools
- You excel at managing stakeholder relationships, setting clear expectations, and driving documentation initiatives from concept to completion
- Your ability to create clear, concise, and engaging technical content makes you an invaluable asset to the team
- If you’re excited about shaping the future of documentation for a rapidly growing API platform and delivering impactful results, we want to hear from you!
- Learn the ins and outs of our existing product lines, as well as understand the vision we’re driving and executing against today
- Work with stakeholders to create a future vision for Nylas Documentation, and collaborate with the rest of the technical writing team on a roadmap to get there
- Establish a partnership with our Developer Advocates, SDK team, Product team, Engineering team, and others to create the documentation our developers need
- Build sample code, demos, and code tutorials that closely match our target customers’ use cases
- Create a polished and delightful docs experience for developers who are integrating with the Nylas platform
- Re-evaluate existing documentation to help drive outcomes for Nylas and the developers & products that use our APIs
Application process
- Round 1: 60 minute Google Meet interview with the hiring manager
- Round 2: 60 minute take home assignment to be followed by a 30 minute Google Meet discussion with a team member
- Round 3: Three (3) 30 minute Google Meet interviews with various team members (max 2 hours)
- During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions
Our take
Nylas provides productivity infrastructure solutions for modern software. Over 200,000+ developers use their powerful suite of tools to quickly and securely build productivity features into their applications, resulting in 12 billion+ API requests per day.
The number of businesses using their platform is rapidly increasing due to the Nylas infrastructure generating huge operational savings through more productive, secure, and intelligently-automated development cycles.
The company has remained focused on scaling its integrated and productivity-driven developer experience as well as furthering its investment in disruptive technologies that automate workflows and seamlessly integrate technologies such as conversational AI, Natural Language Processing (NLP), Optical Character Recognition (OCR), and cross-system intelligent automation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2021
$120m
SERIES C
Jun 2020
$25m
SERIES B
Total funding: $173m
Company benefits
- Retirement plans
- Wellness stipend
- Paid parental leave: 12 weeks parental leave (maternity & paternity)
- Annual learning & development perk
- Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Customer Obsession - We create value for our customers because without our customers our company does not exist
- Creativity - We are creators. We are intrinsically motivated by the act of creation
- Velocity - We move with speed and direction
- Output-Focused - We value the results of our work, not the process
- Diversity, Inclusion, & Belonging - We welcome people of all backgrounds and we value different viewpoints
- Open Communication - We speak our minds but we always do it with care for one another
- Trust - We trust one another to operate with the best interest of our customers and Nylas in mind
Company HQ
Tenderloin, San Francisco, CA
Articles
Leadership
Christine Spang
(Board Member & CTO)Previously worked as Principal Developer at Oracle for 1 year and as Laboratory Assistant at MIT for 1 month.
Gleb Polyakov
(CEO)Previously Operations Consultant at B&G International for 1 year and Crowdfunding Director at Parallax Creative for 3 years.
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