Specialist Product Management, Mastercard

• Experience breaking down requirements into features and user stories and overseeing delivery with engineering
• Excellent communication skills with experience presenting to customers, regional teams, and internal stakeholders
• Experience gathering user feedback and working closely with UX design
• Experience with Confluence, JIRA, Aha! and Agile
• Experience with customer facing, scalable, and performant RESTful APIs
• General knowledge of fraud, risk, cyber security and the payments ecosystem
• Experience with excel
• Bonus knowledge: Mastercard data, MPI, MPS, QMR, AHA and ALM
• Experience in delivering secure solutions in Financial / Fraud Services Sector or Cybersecurity Risk Management is preferred. Broad understanding of Software Engineering Concepts and Methodologies is required
• Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Engineering or equivalent work experience

• The ‘Services within Mastercard’ division is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution
• Support products across the Cybersecurity Program, with a focus on products that contribute to and run the scale Cyber Assess portfolio focusing on fraud, risk & cybersecurity
• Support delivery of cybersecurity program features geared towards customers managing third party risk programs
• Leverage cybersecurity and payment data to inform merchants, issuers and acquirers of fraud risk
• Learn overall end-to-end product management cycle
• Develop understanding of fraud lifecycle, cyber threats and trends and various risks that impact merchants
• Collaborates with Product Peers (other Technical Program Managers, Developers, UX designers, other Product Managers) and internal customers
• Elicits and decomposes business requirements into platform requirements and user stories to define the details behind the business requirements; then Collects and shares user stories with engineering teams
• Assist product managers with Go to Market efforts including customer communications, training sessions
• Assist in discovery sessions of new initiatives & development of new features
• Work with regional product managers to communicate roadmap, new features, gain customer feedback
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadma
• Assist with quarterly billing and working with MCBS
• Partner with various other Mastercard teams within Services
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Show eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
• Monitors and reports on metrics, research and surveys
• Recommends trade-off decisions on product features/backlog items
• Prepares launches and monitors product performances, adoption, and operational health for feature sets
• Exhibits effective oral, written and non-verbal communications and delivers high quality work
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the product

• Gym membership
• Share purchase options
• Extra holiday purchase optional
• Work from home opportunities
• Health insurance

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.