Insurance Service Agent, Outdoorsy
$45-51k
+ Potential to earn additional annual variable pay
3 days a week in office (South Lamar office, Austin)
Online motorhome rental marketplace
Open for applications
Online motorhome rental marketplace
201-500 employees
Open for applications
$45-51k
+ Potential to earn additional annual variable pay
3 days a week in office (South Lamar office, Austin)
201-500 employees
Company mission
To unlock access to amazing new road trips, adventures, and experiences in the outdoors.
Role
Who you are
- Experience & Licensing: A minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) is preferred
- A Property and Casualty License is preferred but not required, as we are committed to helping you with all licensing and renewals
- Customer-Focused: You are a detail-oriented individual with a strong commitment to providing the best possible service, and you approach every interaction with patience, empathy, and professionalism
- You are adaptable to varying customer personality types and situations
- Collaborative: You are eager to work in a fast-paced, team environment where you can manage your workload effectively and maintain a positive attitude
- Proactive & Organized: You have a strong commitment to achieving results, with effective time management and a high level of performance under stress
- You also possess good data entry skills and can navigate websites with ease
- Communication Skills: You have good written and verbal communication skills, are self-aware, and maintain a positive attitude in all situations
- Technical Skills: You have a proficient working knowledge of G-Suite and Microsoft Office products
- Cultural Alignment: You live, promote, and appreciate our company culture, and align with Outdoorsy’s mission of empowering adventure
What the job involves
- As an Insurance Service Agent at Roamly, you will be a front-line hero for our adventurous community
- Working in a hybrid capacity from our South Lamar office in Austin, TX, you will be the core resource for educating customers on RV insurance and helping them with their policy needs
- Your work will be crucial in ensuring the best possible customer experience and will directly influence our product decisions and roadmap
- Take customer calls and handle email correspondence regarding billing questions, online payments, renewals, and cancellations
- Process incoming policy change requests from customers
- Review policy coverages and issue certificates of insurance, evidence of insurance, or binders
- Retain customers by overcoming objections to cancellation and providing effective solutions
- Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance
- Identify opportunities to cross-sell and transfer new business leads to the sales team
Our take
Outdoorsy is an online portal providing RVs and camper vans for hire on a peer-to-peer basis. The platform is attempting to do to RVs what Airbnb did to hotels: revolutionize the market using the sharing economy. Outdoorsy estimates that around 97% of recreational vehicles remain idle during the year, so it provides owners with a way to make some additional income from them when they are not in use.
In addition to its RV rental and outdoor travel marketplace, Outdoorsy also operates in the insurtech space. Its "Roamly" business is designed to provide digital insurance products for RV owners and travellers, tackling the problem with insurer contracts excluding commercial use, which could deter listings on the Outdoorsy platform. Travellers then benefit from renting vehicles with insurance included, simplifying their rental experience.
As holidayers turn away from more rigid hotel options and towards outdoor alternatives, Outdoorsy has delivered over 200,000 trips to consumers. Serving a range of demographics and remaining well-reviewed, the company is in a good position to grow into the future, especially into Europe, as it capitalises on a stunning benchmark of $3 billion in sales.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Opportunity to help build company from early stage
- Competitive salary
- Equity in one of the world's fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- Annual RV rentals - we believe in balance and taking the time to nourish mind, body, and soul
Company HQ
North Side, Austin, TX
Leadership
Jeff Cavins
(CEO & Co-Founder)Having served as CEO of CSI Digital for over 7 years, they worked as SVP of North America and CEO of Loudeye for 6 years. They left their position as CEO of Fuze Box in November 2013 to found Outdoorsy in October 2014. Founded Roamly in 2020.
Jennifer Young
(CMO & Co-Founder)They spent over 4 years as an Account Director before working at RMG Connect and Managing Director of JWT. They co-founded Another Blank Page in 2013, leaving after a year to co-found Outdoorsy.
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