Technical Support Agent, Punchh
$19-21 USD per hour
Loyalty and engagement platform for brands
Job no longer available
Loyalty and engagement platform for brands
201-500 employees
Job no longer available
$19-21 USD per hour
201-500 employees
Company mission
To enable their customers to quickly scale, own their path to innovation, and take back the relationship with their own customers.
Role
Who you are
- 1 year of Customer Service experience minimum
- Strong Problem solving skills, communication skills and typing skills
- Experience troubleshooting hardware and interfacing components
- Experience troubleshooting networking- hardware and IP
- Experience troubleshooting Windows- event viewer and command prompt
- Highly reliable internet required with Broadband or fiber
Desirable
- Call Center experience is highly preferred. If it's Technical Support or Helpdesk specific; your application will stand out
- Ability to work at a secondary location in case of ISP outage
- AAS degree in electronics technology, computer science, or its equivalent is a plus
- A+ certification and Microsoft certifications are preferred
- Networking+ certification is another major plus
- Bilingual Spanish speakers a PLUS
What the job involves
- Our remote Call Center is looking for a career-driven individual who likes a fast-paced support role
- This is an entry level position with a lot of room for growth and upward mobility
- If you like working with computers, customer service and a fast-paced work environment, please apply
- Provide first level problem solving for Point of Sale (POS) hardware and software and other PAR products, including, but not limited to, operational and technical problems
- Utilize service management systems for gathering and maintaining service incident data
- Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
- Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
- Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, and building a relationship with our customers
- Perform customer service administrative task as assigned and understand customer database and processing customer part requests
- Work within KCS environment, required testing to reach preferred status as requested
- Decisions are limited and routine for which clearly defined procedures are documented
- Must display genuine concern and ownership for customers’ situations
- Exercise sound judgement and analytical skills in determining a resolution to problems
- Provide and obtain general information which is technical in nature
- Work with moderate supervision
- Additional contacts are PAR and third-party service management and field engineers
- Shift Options: Monday-Friday 5:00am-1:30pm EST, Friday - Monday 6:00am-4:30pm EST, Thursday- Monday 2:00pm-10:30pm EST
Application process
- The Interview Process will include a live technical assessment of the below foundational hardware and software troubleshooting skills/knowledge required for the role:
- Hardware- basic troubleshooting of hardware and interfacing components
- Networking- Hardware and IP addresses
- Windows- Event Viewer, Command Prompt
Our take
Punchh is a provider of digital customer engagement and loyalty solutions for brick-and-mortar restaurants. The company’s AI-powered platform unifies customer data, offering restaurant marketing professionals a more informed way to launch campaigns and make the right offers at the right time.
Punchh's platform integrates with a number of systems and services, including POS and payment providers, allowing clients to implement it easily into their existing systems. The company has also partnered with agencies and system integrators towards enabling the brick-and-mortar establishments it serves to create omnichannel digital experiences that cater to the modern consumer.
Punchh has a number of high value customers including Papa John’s, TGI Fridays, and Pollo, as well as having a strong international presence. The company continues to make strategic partnerships to bolster both the utility and compatibility of its products with the often disparate systems employed in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2019
$40m
SERIES C
Apr 2018
$20m
SERIES B
Total funding: $101m
Company benefits
- Medical coverage, plus dental and vision
- Training, support, and personal development
- Unlimited paid time off for max balance
- Flexible work to match your life
Company HQ
Hayward Park, San Mateo, CA
Leadership
Sastry Penumarthy
(VP & CSO)They started their career with 3 years at Siebel Systems before joining BEA Systems from 2003 to 2007 in Product & Solutions Marketing. They co-founded Nuevora in 2007 before starting Punchh in 2010.
Share this job