Client Engagement Senior Data Analyst, Kraken
Cryptocurrency exchange
Job no longer available
Cryptocurrency exchange
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
Role
Who you are
- Strong understanding of and experience in data integration, optimizing data infrastructures and collaborating with data engineering teams to build a database for performance management
- Experience building performance metrics for a Client Engagement / Sales / Contact team at scale
- Strong knowledge of SQL to build performance metrics
- Basic knowledge of programming languages such as Python for data analysis and modeling tasks
- Ability to work collaboratively with the Client Engagement Team and Data Engineering teams to achieve common goals and deliver data-driven excellence
- Strong problem-solving skills with strong attention to detail to address challenges in data analysis and develop innovative solutions for optimizing client engagement strategies
- Strong ability to present data findings and insights to non-technical audiences effectively
- Communicate complex analyses and results in a clear and actionable manner to facilitate decision-making
- Continuous Learning: A proactive approach to stay updated on the latest trends and advancements in data analytics and technology
- Passionate to accelerate the global adoption of crypto
What the job involves
- The CE Data Team partners closely with the Data Engineering Teams & CE Service Teams to ingest CE Data into the Kraken data Lake and harness the power of data and cutting-edge technologies to uncover valuable patterns, trends, and opportunities within client interactions
- Performance Metrics Development: Collaborate with the Client Engagement Team to define key performance indicators (KPIs) that measure the success of the client engagement team. Develop CE’s performance metrics in our Data lake that serve as the source of truth for evaluating the team and specialist performance
- Data Visualization: Ability to create visually appealing and informative dashboards to present data insights effectively. Proficiency in using data visualization tools such as Tableau, Power BI, or other similar platforms
- Data Integration and Partnership with Data Engineering: Partner closely with data engineering teams to understand the business requirements for data integration. Collaborate in integrating data from various sources, including zendesk, playvox, workday and admin. Work together to ensure data accuracy, consistency, and reliability for effective analysis
- Collaboration: Work closely with the Client Engagement Team and other stakeholders to understand their data needs and provide timely and relevant data-driven solutions to support their initiatives
- Technological Advancements: Stay updated on emerging data analytics technologies and methodologies. Continually explore innovative approaches to enhance data analysis processes and stay at the forefront of the field
Our take
Kraken is one of the world's leading and longest-standing cryptocurrency exchanges, known for its focus on transparency and security. The platform offers trading across a wide range of digital assets and fiat currencies, including USD, EUR, and CAD, and serves millions of users globally. Consistently rated as one of the most trusted and secure exchanges in the industry, Kraken has built a reputation on reliability, users protection, and a commitment to its proof-of-reserves verification that allows clients to independently confirm their holdings.
Kraken allows users to trade and invest in spot and derivatives markets, as well as participate in staking, custody, and tokenized asset products. It was also among the first exchanges to undergo a cryptographically verifiable proof-of-reserves audit and continues to lead with innovations such as tokenized US stocks ("xStocks") for non-US customers and expanded institutional services. Alongside this, the company's offerings are designed to make digital finance more accessible and complaint while supporting traders, investors, and enterprises navigating the fast-evolving crypto landscape.
On top of this success, Kraken reported a standout performance in the third quarter of 2025 - doubling its revenue year-on-year to $648M and boosting quarterly profit margins to nearly 28%. Trading volumes climbed to $562B, while assets on the platform rose to $59B, emphasizing the exchange's growth and strong customer confidence. Having expanded its product suite, strengthened its institutional reach, and invested in governance and compliance, Kraken is now in a position for continued expansion (and, potentially, a future public listing), as one of the most resilient and respected names in the global crypto market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2025
$800m
LATE VC
Sep 2025
$500m
LATE VC
Total funding: $1.4bn
Company benefits
- Remote-first and work from anywhere
- Competitive salary regardless of location, and the option to be paid in crypto
- Equity grants offered with most roles
- Flexible paid time off
- Wellness Program that includes a fitness coach, free access to wellbeing apps, and a monthly wellness stipend
- Mental health and life coaching benefits for you and your dependents
- Startup-level autonomy with the scale and learning opportunities of a global platform
- Remote workstation set-up bonus
- And more!
Leadership
David Ripley
(Co-CEO)David joined Kraken in 2016 as COO and became Co-CEO in 2023. Prior to this, he co-founded Glidera where he served as the CEO for nearly 3 years. He also spent over 6 years at The Boston Consulting Group, joining as a Consultant before becoming a Project Lead and then Principal.
Arjun Sethi
(Co-CEO)Arjun is the co-founder of Tribe Capital, Foundation, Termina, and Kapital.
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