Account Manager, Cohere Health
Delivery Solutions
£100-115k
+ Bonus
More information about location
Clinical intelligence company
Open for applications
Clinical intelligence company
501-1000 employees
Open for applications
£100-115k
+ Bonus
More information about location
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelor’s degree required; PMP or similar project management certification preferred
- 3+ years of experience in the healthcare industry in roles such as account management, client services, provider relations, network operations, or network development
- Experience working with government healthcare programs (e.g., CMS), including engagement with provider and/or member populations
- Familiarity with Medicaid and Medicare environments, managed care models, and prior authorization processes
- Strong relationship-building, communication, and negotiation skills, with the ability to translate complex policy or process into provider-friendly language
- Analytical mindset with experience interpreting provider performance, compliance, and engagement data using tools such as Excel or other Microsoft applications
- Demonstrated ability to manage multiple priorities and projects across a large provider portfolio in a fast-paced environment
- Willingness and ability to travel up to ~35% within the mid-Atlantic region
What the job involves
- Cohere’s Provider & User Management team ensures a proactive, supportive, and partner-oriented experience for healthcare providers across our health plan clients’ networks
- As an Account Manager, Delivery Solutions, you will manage a portfolio of provider practices and health systems, serving as a trusted partner and primary point of contact for questions, escalations, and program support
- In this role, you will collaborate closely with clinical and operational teams to drive provider engagement, support educational outreach initiatives, and guide providers through new workflows and program implementations
- You will play a key role in helping providers successfully adopt Cohere’s solutions while improving the overall provider experience
- Serve as the primary point of contact for an assigned portfolio of provider practices and health systems, delivering education, training, communications, and ongoing support to ensure successful engagement with Cohere programs and workflows
- Act as the liaison between Cohere and providers participating in government-sponsored health plans, addressing platform and administrative questions, supporting provider training, and ensuring alignment with payer requirements and regulatory obligations
- Manage and resolve provider escalations, including grievances or disagreements related to clinical guidelines, coordinating closely with internal clinical, compliance, legal, and operational teams
- Lead provider onboarding, program implementation, and workflow transition efforts, guiding practices through new processes, platform enhancements, and regulatory-driven changes to ensure successful adoption
- Proactively engage providers through targeted outreach, education, and best-practice sharing to improve adherence, increase auto-approval rates, and optimize prior authorization workflows
- Monitor portfolio performance using reporting and scorecards to identify risks and opportunities to improve clinical quality, reduce manual review of authorization requests, and support provider success
Application process
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Team Interview
- Executive Interview
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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