Leave of Absence Program Manager, Included Health
$81-105k
Plus equity
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$81-105k
Plus equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- The ideal candidate will build strong connections with team members as they prepare for an upcoming leave, while closely partnering with managers and HR talent partners (HRBPs)
- The candidate should have excellent interpersonal skills and the ability to balance empathy with consistent enforcement of our leave policies
- They should also have strong Excel skills, top tier organization, the ability to balance high volume requests, and exceptional attention to detail
- At least 6 years of related experience
- Extensive knowledge employee leave of absence processes and applicable laws - including FMLA, ADA, Workers Compensation
- Ability to make independent decisions in complex situations
- Keen attention to detail and a strong sense of urgency
- Ability to keep information confidential and handle sensitive issues with empathy and strong judgment
- Strong ability to organize, keep track of details and produce results in a fast-paced environment
- Proficient Microsoft Excel skills
- Knowledge and previous experience with Workday a strong plus
- Prompt and regular attendance at assigned work location
- Capability to remain seated in a stationary position for prolonged periods
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required
- Capability to work with leadership, employees, and members in an appropriate manner
What the job involves
- Included Health is seeking a knowledgeable Leave of Absence Program Manager to be a part of the Talent and Organization (TAO) team
- This role will own administration and managing our generous Leave of Absence program and provide guidance to the business related to the interpretation of ADA
- A significant focus of this role will be creating, maintaining, and continuously improving leave policies and processes
- Serve as the enterprise Subject Matter Expert (SME) for all Leave of Absence programs and ADA, providing strategic guidance to employees, managers, and Talent Partners on policy, compliance, and best practices
- Lead the end-to-end administration of all leave programs (e.g., FMLA, ADA, state leaves, workers’ compensation, parental leave), ensuring compliance with federal, state, and local regulations while delivering a high-touch employee experience
- Own and manage the full leave lifecycle—from intake through return-to-work—driving proactive communication, clear documentation, and seamless coordination between employees, managers, talent partners, and external vendors
- Oversee vendor relationships and performance, partnering closely with third-party administrators to ensure timely processing, service-level adherence, and continuous improvement of the leave experience
- Provide expert consultation on ADA interactive processes and workers’ compensation matters, ensuring consistent, compliant, and equitable decision-making across the organization
- Serve as the liaison for ADA-related documentation, guiding managers and Talent Partners through the interactive process and ensuring appropriate accommodations are documented and tracked
- Act as program manager for leave operations, and partner with Benefits Manager to identify trends, risks, and process gaps; implementing scalable solutions to improve efficiency, compliance, and employee satisfaction
- Partner cross-functionally with Payroll to ensure accurate and timely pay administration for employees on leave; facilitate semi-monthly reconciliation reviews to resolve discrepancies and strengthen controls
- Collaborate with Workday/HRIS teams to optimize system workflows, enhance automation, and maintain data integrity across leave programs
- Manage inquiries through JIRA, maintaining SLA adherence while continuously improving service delivery standards and response quality
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
Share this job
View 16 more jobs at Included Health