Customer Success Coach, EverCommerce
EverWell
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- To be successful as a Customer Success Coach, you will need to have a good understanding of the hair and beauty industries, be an expert in technology and have delivered training on new software
- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree
- Can quickly find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers
- The ability to focus on the desired result of one’s own or one’s unit’s team, setting challenging goals, focusing effort on the goals, and meeting or exceeding them
- Develops challenging but achievable goals; develops clear goals for meetings and projects; maintains a commitment to goals in the face of obstacles and frustrations; finds or creates ways to measure performance against goals; has a strong sense of urgency about solving problems and getting work done
- The ability to demonstrate concern for satisfying one’s external and/or internal customers; quickly and effectively solve customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; lets customers know he/she is willing to work with them to meet their needs; presents a cheerful, positive manner with customers
- You have excellent attention to detail and won’t leave a single piece of data behind in our imports
- You’re a communicator: you’re friendly and relaxed but take pride in everything you write. You fuss over details, and lazy grammar and spelling bugs you. You have a confident phone manner, and the idea of talking to people around the world excites you
What the job involves
- The core purpose of the Customer Success Coach is to onboard our most valuable customers with Timely during their first few weeks. During that time, the Coach’s objective is to ensure the customer achieves their desired outcomes. Achieving the customer’s desired outcome will ensure they achieve value from their investment in Timely
- The Customer Success Coach role is critical to the overall Customer Success team’s revenue retention and expansion goal
- The overall aim of the game is a successful customer who is getting the absolute maximum out of our solution. While at the same time helping to reduce churn amongst our customer base
Application process
- Applications close when we find the right person!
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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