Senior Solutions Engineer, Fastr
Digital experience platform
Open for applications
Digital experience platform
21-100 employees
Open for applications
21-100 employees
Company mission
To help enterprise brands move at the speed of change.
Role
Who you are
- This role is ideal for an experienced Solutions Engineer who enjoys architecting thoughtful technical solutions, partnering closely with customers, and leveraging AI and data to unlock deeper insights and better outcomes
- 3+ years of experience in a Solutions Engineer, Sales Engineer, Technical Consultant, or similar customer-facing technical role
- Strong proficiency in HTML, CSS, and JavaScript, with experience architecting and reviewing front-end solutions
- Demonstrated experience using AI tools (including ChatGPT or similar) to design, evaluate, and implement technical solutions
- Experience working with analytics platforms, experimentation tools, or A/B testing frameworks - or the ability to confidently speak to these concepts
- Comfort translating data into insights and using those insights to inform strategy and customer recommendations
- Excellent communication skills - able to clearly explain technical concepts to both technical and non-technical stakeholders
- Strong problem-solving instincts and the ability to think holistically about systems, performance, and long-term scalability
- Experience using browser developer tools for debugging, performance analysis, and troubleshooting
- Bonus points for experience with ecommerce platforms such as SFCC, Magento, Hybris, Shopify, or BigCommerce
- Bonus points for prior experience in high-growth SaaS or platform-focused environments
What the job involves
- We’re looking for a Senior Solutions Engineer to join the Fastr team during an exciting period of growth and platform evolution
- You’ll work directly with some of the world’s most recognizable brands and retailers, helping them design, implement, and optimize experiences using Fastr Frontend
- While this is a more senior role, there is significant room to grow - especially as Fastr continues to expand its AI-driven analytics, experimentation, and customer strategy capabilities over the next 12–24 months
- Architect and implement scalable customer solutions on Fastr Frontend, leveraging HTML, CSS, JavaScript, and AI-assisted workflows
- Take an AI-first approach to problem-solving - designing solutions and using AI tools to accelerate development, data analysis, and experimentation
- Partner with customers to understand complex business and technical requirements, translating them into performant, maintainable implementations
- Support and advise customers on analytics, experimentation, and A/B testing strategies using Fastr’s upcoming analytics-focused platform
- Analyze customer data, site performance, and experiment results to surface actionable insights and strategic recommendations
- Serve as a trusted technical advisor in customer-facing conversations, confidently speaking to architecture, data, experimentation, and performance
- Conduct technical investigations, troubleshoot platform issues, and collaborate with internal product and engineering teams to drive resolution
- Review and optimize customer implementations for Core Web Vitals, SEO impact, and front-end performance
- Contribute to internal best practices, documentation, and solution patterns as the Solutions Engineering function continues to mature
- Mentor junior team members and help elevate the overall technical and consultative bar of the SE team
- Why Join Fastr:
- Play a key role in shaping an AI-first, analytics-driven Solutions Engineering function
- Work directly with enterprise brands on impactful, data-backed initiatives
- Influence how customers use analytics, experimentation, and AI to drive better commerce outcomes
- Grow into a more strategic, consultative role as the platform and company evolve
- Collaborate with a highly skilled, cross-functional team across Product, Engineering, Design, and Services
Our take
Digital experiences are vital to any modern business, but creating great ones can be challenging. Fastr, formerly known as Zmags, solves this problem by making it easier and faster to build engaging digital experiences at scale.
Fastr's product suite includes subscriptions management, payments and digital catalogs, as well as AI-powered CRO and AI-native DXP. Users can leverage this suite to produce sitewide experiences in a fraction of the time, and without needing to code.
Experiences such as those powered by Fastr have been proven to increase customer loyalty and revenue, which is a big draw for the company. To this day, it continues to consolidate its success whilst remaining agile and capitalising on the near-constant need for new solutions in the booming eCommerce sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2012
$6m
EARLY VC
Jan 2012
$0.2m
SEED
Total funding: $13m
Company benefits
- Generous Flexible PTO Plan + 13 paid holidays
- Flexible work hours and location
- Your birthday off!
- Competitive benefits plans and options
- T-accessible office in the beautiful and lively Boston seaport
- A collaborative and fun culture
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
John Murdock
(CEO)Previously Advisor at KANDER, CRO then CEO at Centage, VP of Sales at Kaspersky Lab and Senior Director of Worldwide Sales at Juniper Networks.
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