Customer Support Associate, SIDES

Salary not provided

Junior and Mid level

Berlin

Office located in Schöneberg, Berlin

Gastronomy management software for professionals

Job no longer available

Gastronomy management software for professionals

21-100 employees

B2BFoodSaaSCloud ComputingDelivery

Job no longer available

Salary not provided

Junior and Mid level

Berlin

Office located in Schöneberg, Berlin

21-100 employees

B2BFoodSaaSCloud ComputingDelivery

Company mission

To create the most innovative software and payment solutions to enhance the ordering and production processes in food industry, empowering restaurant owners to excel in their hospitality.

Job

Company

Role

Who you are

Experience in customer service or technical support
Ability to solve problems quickly and efficiently
Customer-oriented mindset and team skills
Excellent communication skills in Dutch, German and English (French would be advantageous)

What the job involves

Handling customer inquiries and issues via phone, email, and chat
Providing technical and non-technical support services
Documenting and tracking customer interactions in the CRM / Ticket system
Collaborating with other departments to resolve customer issues

Our take

Though founded in 2014, German-based SIDES - or SimplyDelivery - found its footing in the early 2020s as app-based food delivery services became fully integrated into everyday life. SIDES develops the software used by restaurants, catering companies, takeaway, and these industry's customers, to manage and process orders and tasks in the digital space. Now used in 6 European countries, SIDES has acquired thousands of clients to date.

In 2022, SIDES partnered with STRIPE payment technology to add a secure payment platform to its software, bringing its platform into the realm of eCommerce. While the company is still up against stiff competition from industry giants like Uber Eats and Deliveroo, its steady growth and expanding client base signal a strong future for the company.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.3)

Trustpilot (4.2)

Company

Funding (1 round)

Jul 2021

$11.7m

SERIES A

Total funding: $11.7m

Company benefits

Company laptop
Flexible working hours
Free parking
Remote work
Vouchers and discounts
Employee discounts
Free beverages
Home Office
Sports membership

Company HQ

Schöneberg, Berlin, Germany

Leadership

Ronny Rohland

(Founder & CTO)

Ronny graduated from Berufsakademie Berlin with a BA in Software Engineering. They founded SIDES in 2013 and have served as the CTO since.

Björn Wisnewski

(CEO)

Alongside serving as SIDES CEO, Björn is also the Owner of LN Media.

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