Operational Case Manager, Hear.com

Salary not provided

Starting base salary of $20/hour (Possibility of increasing to $23/ hour based on performance after 3 months)

Salesforce

Google Workspace

Junior and Mid level

Miami

Office located in Coral Gables, FL

The world's leading online provider of hearing aids

Open for applications

The world's leading online provider of hearing aids

501-1000 employees

HealthcareB2CRetailPersonal healthMedTech

Open for applications

Salary not provided

Starting base salary of $20/hour (Possibility of increasing to $23/ hour based on performance after 3 months)

Salesforce

Google Workspace

Junior and Mid level

Miami

Office located in Coral Gables, FL

501-1000 employees

HealthcareB2CRetailPersonal healthMedTech

Company mission

To advance hearing care and deliver the magic of hearing.

Job

Company

Role

Who you are

People-Focused Pro – You’re the kind of person who genuinely enjoys helping others and making their lives easier
Detail Devotee – You love crossing every ‘t’ and dotting every ‘i’
Process Geek – Workflows are your love language
Cool Under Pressure – When things get busy, you stay calm, clear-headed, and kind
Natural Collaborator – You know how to work across teams without missing a beat
1+ years of experience in operations, case management, or admin support roles
Bonus points for experience in healthcare, customer service, or logistics
Tech savvy – you’re comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
Strong written and verbal communication skills (you explain things clearly, with a smile—even over email)
Ability to prioritize, organize, and make things happen without micromanagement
A growth mindset—you’re always learning, improving, and open to feedback
You’re super organized and find joy in creating order from chaos
You want to work in a startup-style environment that’s mission-driven and fun
You love working with people just as much as processes
You’re looking for a job where your work actually matters 💙

What the job involves

We’re on the lookout for an enthusiastic Operational Case Manager who thrives on getting the small things right to make a big impact
You’ll be the steady hand guiding our sales consultants and partners through the operational side of our customer’s hearing journey with clarity, kindness, and efficiency
This role isn’t just about managing cases—it’s about creating confidence, building trust, and ensuring every consultant and Partner feels seen, heard, and supported
Own the day-to-day coordination of customer journeys from order to delivery
Communicate clearly with customers and internal teams to resolve issues quickly and kindly
Verify orders and customer info with hawk-like accuracy 🔍
Liaise with providers, track shipments, manage timelines, and keep everyone on the same page 📦
Spot problems before they happen and jump in with solutions
Keep systems (and your inbox) clean, updated, and organized
Hybrid Schedule: 10:00 - 7:00 pm EST OR 11:00 am - 8:00 pm EST Monday - Friday (A mix of remote and in-office work for flexibility and connection)

Our take

In the US, significant financial and social obstacles still hinder access to hearing aids for many individuals. Hear.com, formerly known as Audibene, stands as a manufacturer and MedTech company in the field of hearing aids. Collaborating with individuals and insurance providers, Hear.com is dedicated to delivering high-quality hearing care with unparalleled accessibility.

Since its inception in 2012, Hear.com has been at the forefront of adopting a digital-first approach within the industry. Partnering with prominent health insurance companies like Molina Health and CENTENE, Hear.com offers tailored and boutique care, crafted around each patient's specific needs. Whether guiding customers digitally or in person, the company ensures a seamless journey through the process of acquiring hearing aids. Notably, Hear.com's Horizon AXZ hearing aids represent a groundbreaking collaboration between audiologists and engineers, leveraging data from millions of hearing consultations.

The impact of Hear.com extends beyond older demographics, benefiting younger and more active individuals experiencing hearing loss. Following its IPO in 2021, the company has expanded its reach across all 50 states, earning recognition with two Innovation Awards from the Business Intelligence Group in 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

-8% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (4.5)

Company

Company HQ

Coral Gables Section, Coral Gables, FL

Leadership

Paul Crusius

(Co-Founder & CEO)

Former Managing Director of Vom Fels GmbH, Project Leader at Boston Consulting Group, Summer Analyst at Merrill Lynch and DiamondCluster International.

Marco Vietor

(Co-Founder)

Co-Founder at Brain Capital GmbH. Previous Managing Director at solutionAct, Assistant Consultant at Bain & Company and Summer Analyst at Boston Consultant Group.

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