IT Service Delivery Manager, Trustmarque
£50-60k
End-to-end technology provider for UK organisations
Open for applications
End-to-end technology provider for UK organisations
201-500 employees
Open for applications
£50-60k
201-500 employees
Company mission
To deliver the value of technology to bring real-life impact.
Role
Who you are
- The ideal candidate will have a strong background in IT service management and a passion for enhancing customer satisfaction while promoting an inclusive workplace culture
- Proven experience in IT service management or a similar role
- Strong understanding of ITIL principles and frameworks
- Excellent communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
- Experience of service delivery of cloud technologies, particularly Azure
- Demonstrated ability to lead teams and manage projects in a dynamic environment
- Strong analytical skills with a focus on data-driven decision-making
- Commitment to promoting DEI within the workplace and in service delivery
What the job involves
- We are seeking an IT Service Delivery Manager to lead the management and delivery of high-quality IT services to our clients
- Oversee the end-to-end delivery of IT services, ensuring alignment with client expectations and organizational standards
- Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency
- Manage relationships with clients, acting as the primary point of contact for service-related inquiries and issues
- Develop and maintain service delivery metrics and reports, analysing performance to identify areas for improvement
- Facilitate regular communication with stakeholders to ensure transparency and address any concerns promptly
- Support the professional development of team members, promoting a culture of continuous learning and growth
- Advocate for diversity, equity, and inclusion in all aspects of service delivery and team dynamics
- Stay updated on industry trends and best practices, integrating them into service delivery
Application process
- Closing: Sunday, December 1, 2024
Our take
Trustmarque is a leading provider of IT solutions, specialising in delivering impactful technology services to public and private sector clients. Partnering with major technology vendors like Microsoft, Cisco, and AWS, Trustmarque delivers tailored solutions that meet diverse business needs.
The company emphasises strong partnerships and collaborations, enabling clients to adopt innovative technologies effectively. Trustmarque's approach is rooted in understanding client challenges and providing expert solutions that drive digital transformation and operational efficiency.
Committed to making a positive impact through technology, Trustmarque supports sectors such as healthcare, education, government, and corporate enterprises. By leveraging its expertise and strategic partnerships, Trustmarque helps organisations achieve their digital goals, improve service delivery, and foster innovation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Employee endorsements
Autonomy
"Trustmarque's culture empowers people to problem solve and drive real impact. We hire smart people who have the freedom, support and autonomy to do..."
Company benefits
- Flexible working (we're a remote-first business)
- 25 days holiday (rising to 27)
- 2 volunteering days (plus bank holidays)
- 1 personal day (take whenever you choose!)
- Company-matched pension (up to 5%)
- Private health insurance (Axa Health)
- Life assurance (2x base salary)
- Enhanced parental leave policies
- The option to buy extra leave (5 days per year)
- Cycle to work scheme
- Electric car scheme
- Critical illness cover
- Private dental care
- Group income protection
Company values
- Commitment
- Collaboration
- Inclusion
- Innovation
- Inspiration
Company HQ
York, UK
Articles
Leadership
Simon Williams
(CEO)Previously the CEO of NTT Data and the Director of Detica.
Diversity, Equity & Inclusion at Trustmarque
- Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law.
- Encircle is Trustmarque Group’s DEI network, made for colleagues, by colleagues. We launched the group this year as a platform to honour and embrace our differences while recognising the strength that they bring to our organisation. Through Encircle, we support colleagues to learn and to give back through networking. Encircle is a voluntary activity that Trustmarque colleagues take up alongside their day-to-day activities.
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