Customer Success Manager, Count
Data
£50-70k
+ Offers equity
More information about location
A collaborative data analysis platform built around an infinite canvas.
Be an early applicant
A collaborative data analysis platform built around an infinite canvas.
1-20 employees
Be an early applicant
£50-70k
+ Offers equity
More information about location
1-20 employees
Company mission
Count's mission is to reimagine the analytical workflow and make data accessible to all.
Role
Who you are
- 3+ years of Customer Success experience
- Strong analytical skills with experience as an analyst with SQL (and python too as a bonus)
- Proven analytical and problem-solving skills to understand customers' challenges, troubleshoot issues, and propose effective solutions
- Strong collaboration skills to work effectively with cross-functional teams, including sales, product development, and engineering, to drive customer success
- A high level of self-motivation and resilience
- A desire to learn and grow in a fast-paced startup environment
What the job involves
- As one of Count’s first data CSM hires you’ll play a critical role in defining and scaling the way we support our clients to succeed with Count and their wider data strategy
- Onboarding and Implementation: Guide new customers through the onboarding process, including product setup, data integration, and configuration, to ensure a smooth transition and successful implementation
- Relationship Management: Build and nurture strong relationships with customers, acting as their main point of contact, understanding their business needs, and proactively addressing any concerns or issues that may arise
- Customer Support: Provide timely and effective technical support and troubleshooting assistance to customers, addressing their inquiries and resolving any product-related challenges
- Product Training and Adoption: Conduct training sessions, webinars, and workshops to educate customers on product features, best practices, and utilization strategies, ensuring maximum adoption and value realization
- Account Management: Monitor customer accounts, track key metrics, and identify opportunities for upselling and cross-selling additional products or services to drive revenue growth and customer satisfaction
- Customer Feedback and Advocacy: Collect and analyze customer feedback to identify trends, opportunities for improvement, and product enhancement requests, advocating for customers' needs within the company
Application process
- An initial conversation so you can ask any questions you have about Count and we can learn more about your experience and interests
- A working session with our Head of Customer Success & Chief Revenue Officer
- A final meeting with our founders & wider team
- The working session and final meeting will take place either virtually or in London, depending on where you're based
- During the first two months, you can expect to undergo a comprehensive training program to familiarize yourself with the Count platform, industry trends, and customer success best practices
Salary benchmarks
Our take
Although technology has developed quickly in the past years, the way we analyze SQL has remained unchanged. Many businesses fail to make data-driven decisions due to the complexity of traditional data software. Count is a technology startup that is setting out to solve this problem by building a next-generation SQL editor that provides SQL analysts with a modern analytical workflow.
Count enables data teams to find and share insights quickly, supercharging decision-making across their organisation. It provides a seamless workflow for SQL analysis, letting data teams explore their data in a reactive SQL notebook, collaborate in real-time and publish their results as beautiful, interactive data apps that their whole organisation can use.
Count's primary target audience is early-stage tech companies and has been steadily increasing its customer base since raising $2.4 million in seed funding in 2020. Though its team remains small, Count has been intermittently releasing updates to its platform to increase its clients' rates of data distribution. Count, then, evidently continues to remain proactive despite its period of relative quiet through the 2020s.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
33% female employees
Company
Employee endorsements
Intelligent people
"Everyone I work with excels at what they do. I've never worked in a team before with the same capacity to pick up a problem, completely understand..."
Funding (2 rounds)
Apr 2020
$2.5m
SEED
Sep 2017
$2.4m
SEED
Total funding: $4.9m
Company benefits
- Competitive salary, pension and share options
- 28 days of holiday (plus public holidays)
- Private health care
- Generous parental leave
- Quarterly meetups with the team to relax and brainstorm, each time in a different city
Company values
- Remote first - We're building a remote team to enjoy the flexibility and comfort of home, while growing a global business.
- Creativity wins - Great ideas can come from anywhere, so we ensure everyone in our team the freedom and autonomy to explore, not just do.
- Balance - Our work is important to us, and we know we do it best when we actively maintain a good work-life balance.
- Team play - We optimise for team success over individual success. Everyone’s problems are my problems.
Company HQ
City of London, London, UK
Articles
Leadership
Oliver Hughes
(CEO)Studied Mechanical Engineering at the University of Cambridge. Previously Consultant at Stroud Consulting, Juice Supply Chain Analyst at innocent drinks and UK Operational Development Project Manager at Tesco.
Oliver Pike
(CTO)Earned a PhD in Physics from Imperial College London. Previously Senior Associate - Strategy Group at PwC UK and Research Associate at Imperial College London.
Diversity, Equity & Inclusion at Count
- We're committed to building a diverse team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability, we want to hear from you
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