Senior Analyst, Klaviyo
People Analytics
$96-144k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$96-144k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- The prospective candidate will have strong people metrics knowledge (non-recruiting and recruiting), systems and tech grasp (Workday, Greenhouse, Tableau, etc.), excellent communication, collaboration, and interpersonal skills
- To be successful in this role, you will need a strong mix of backend data and systems understanding, data analysis expertise, consulting mindset skills, and a storytelling ability
- 5+ years experience in fields such as people/HR analytics, management consulting, business analytics, or related analytics areas
- Preferred experience with recruiting and DEI metrics
- Analytical mindset - fluency in metrics and statistics, visualization, data management, etc., knowledge of statistical analysis
- Fluency in SQL, Snowflake, Tableau, R, Python and preferable experience with people analytics tech suite (Qualtrics, One Model, Visier etc.)
- Project management experience with multiple stakeholders prioritizing and delegating projects/tasks
- Integrity in handling confidential, sensitive people data
- Excellent verbal/written communication skills and effective presentation skills
- Role model in diagnosing data discrepancies and identifying data patterns
- Curious mindset and a true people partner
What the job involves
- Klaviyo is looking for a Senior Analyst, People Analytics to join our growing People Science & Analytics team
- The goal of our People Science & Analytics team is to provide evidence-based data and insights across the employee life cycle to drive strategic talent and business decisions and this is a critical role on our team
- As a senior analyst, you will be responsible for designing and building people metrics, dashboards, reporting, and conducting custom analyses for a diverse array of customers in and outside of HR
- You will be aggregating and analyzing complex data across multiple, disparate data sources and presenting insights in a holistic, solution-oriented, and actionable format
- You will have the opportunity to influence how we evolve our self-service data ecosystem and improve how employees consume people data at Klaviyo
- The team will be looking to you as a people data expert with an ownership mentality and strong desire to go beyond the numbers, uncovering insights behind the data
- You will play an integral part in driving the adoption and evolution of our people analytics products, building the people analytics muscle of the company and driving adoption of a people data-driven approach
- Lead and develop dashboards, key metrics, and reporting tools that offer visibility into key people trends and inform decision-making across HR (recruiting, DEI, talent movement, attrition etc.)
- Build, maintain, and evolve our recruiting and diversity metrics ecosystem
- Strengthen the people data foundations at Klaviyo by surfacing sustainable solutions to our data architecture and conducting data audits and validations
- Ability to create intuitive visualizations based on strong people metrics knowledge (recruiting and non-recruiting metrics) and voice of the customer
- Identify data patterns and conduct custom analysis intended to answer important questions that inform people and talent strategy
- Experience with people analytics suite (Tableau, SQL, Snowflake, One Model, Visier) and deep understanding of HR data structure and systems (HRIS- Workday, ATS- Greenhouse, LMS, and other business facing systems) to understand the upstream and downstream effects of data changes on systems and processes and proactively identifying those process or system improvements
- Collaborate cross-functionally (DEI, L&D, Ops, Recruiting, BP’s, Finance etc.) to understand their business and people needs, scoping data requests, synthesizing insights, and recommending solutions in collaboration with other members of the people analytics team
- Proactively identify and communicate compelling workforce stories, trends, and actionable insights via people data and business immersion to help drive accountability, focus and outcomes
- Empower partner teams to enhance their proficiency with understanding and using people data to make evidence-based decisions
- Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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