Account Manager, Quantum Metric

• If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you
• Ideally, candidates for this role will know how to meet ambitious individual retention and expansion quotas
• Account management experience
• SaaS & digital analytics experience an asset
• Ability to thrive in a start-up environment, proactivity and strategic thinking is essential
• Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software
• Proven track record of meeting and exceeding individual revenue goals
• Ability to plan and manage at both the strategic and operational level
• Proven work experience as an Account Manager or Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with Salesforce and G Suite/MS Office
• Experience delivering client-focused solutions to customer needs, including value based presentations
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field
• Industry knowledge in Financial Services, Telco, Insurance, Healthcare, and Retail
• Experience working with data to solve business problems
• Travel: 25% - Mainly in the UK, but could also be mainland Europe, Middle East, or Asia
• Languages: English speaking required | Italian or Spanish a plus

• We are looking for an Account Manager to create long-term, trusting relationships with our customers
• The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities
• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and prepare strategic account strategies
• Account Managers also answer client queries and identify new business opportunities among existing customers
• In this role, you will liaise with cross-functional internal teams (including Customer Success, Sales and Product Development) to improve the entire customer experience
• Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

• Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
• Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
• Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
• Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
• 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
• Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
• Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
• Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs

Total funding: $228m

Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.