Lead Product Manager, Forethought
Office located in Financial District, CA
AI for customer support teams
Be an early applicant
AI for customer support teams
101-200 employees
Be an early applicant
Office located in Financial District, CA
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- Entrepreneurial: You're a detail-oriented self-starter with flexible skills, and comfortable with ambiguity
- Humble: Your product instincts are matched by your low ego and willingness to problem-solve with others
- Passionate: Especially about the product, with a deep intuitive ability to deliver people-centric solutions
- Problem Solver: You’re a creative thinker who loves implementing simple and elegant solutions that solve real customer issues
- Design Minded: Focused on delivering great experiences, you're able to balance your extremely high standards with the need to solve and address customer pain points quickly
- Open and Effective Communicator: You’re a great listener and observer as well as a great deliverer of your message
- 7-10 years of product management experience within cloud, SaaS, Conversational AI, ML, or enterprise tools
- A track record of creating product roadmaps from conception to launch, driving the product vision, defining the GTM strategy, and leading design discussions
- Experience managing day-to-day technical and design direction for large scale systems
- Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, and GTM
- Ability to influence multiple stakeholders, achieve strategic goals and evolve product strategy based on research, data, and industry trends
What the job involves
- You will report directly to the CEO and work closely with the senior leaders in Engineering and Design. This is a unique opportunity to shape a successful AI product that has seen rapid growth in the industry
- Lead the end-to-end success of our products from idea, planning, buildout and launch
- Talk with customers, sales, and support to understand their needs and and ensure our products are meeting them
- Create the product roadmap and work directly with teams across the company to keep iterating and moving the project forward
- Collaborate with design and engineering to build great product that solves complex problems
- Lead product launches partnering with sales and marketing
- Identify and track key success metrics for your features and iterate on the data
Our take
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$25m
SERIES D
Dec 2021
$65m
SERIES C
Total funding: $116m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Leadership
Deon Nicholas
(President, Executive Chairman & Co-Founder)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CEO & Co-Founder)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
Salary benchmarks
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