Client Success Manager, Skai

$80-90k

This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans

HTML

JavaScript

Excel

Junior and Mid level

Chicago

Omnichannel marketing platform

Be an early applicant

Omnichannel marketing platform

501-1000 employees

B2BBig dataMarketingDeep TechAnalyticsMarket researchDigital MediaAdvertisingSales

Be an early applicant

$80-90k

This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans

HTML

JavaScript

Excel

Junior and Mid level

Chicago

501-1000 employees

B2BBig dataMarketingDeep TechAnalyticsMarket researchDigital MediaAdvertisingSales

Company mission

To empower businesses with data they can trust, insights they can use, and impact they can measure.

Job

Company

Role

Who you are

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM or Retail Media campaigns and most importantly, a results-oriented, consultative approach to addressing client needs
B.A. or B.S
2 or more years of hands on SEM or Retail Media campaign implementation and management experience
Ability to understand basic SEM or Retail Media analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast paced environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai™ platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Skai™ or other platform experience preferred
Ability to travel occasionally
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented

What the job involves

The Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search management platform
The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ to drive ROI
Partner with Skai™ Client Success Directors to actively build relationships with client partners
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
Assist clients in basic implementation and usage of Skai™ products
Provide technical support and search marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
To collaborate with Local and Social client success teams
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!

Our take

With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.

Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.

Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-11% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Offices in cities across the world
Professional growth stipend
Diversity and inclusion programs
Company outings and volunteering
Health and wellness initiatives
Stock option plan
Transportation benefits
Exclusive perks and discounts
Stocked kitchens and happy hours

Company HQ

China Basin, San Francisco, CA

Leadership

Yoav Izhar-Prato

(Co-Founder & CEO)

Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.

Nir Cohen

(Co-Founder & CTO)

Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.

Alon Sheafer

(Co-Founder & CSO)

Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.

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