Senior Analyst, Flexera
IT management solutions
Job no longer available
IT management solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To maximize the value of technology for the world's tech buyers and sellers.
Role
Who you are
- The ideal candidate will have a strong analytical background, excellent communication skills, and a passion for delivering exceptional customer service
- Education: Bachelor’s degree in business, Economics, Statistics, Analytics or a related field. Master's degree preferred
- Minimum of 5 years of experience in data analysis, preferably in a customer-facing role
- Experience in dealing with SAM/HAM applications and its content is a plus
- Strong analytical and problem-solving skills
- Excellent verbal and written communication abilities
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Oracle DB, Power BI)
- Ability to manage multiple projects and meet deadlines
- A customer-focused mindset with a commitment to delivering high-quality service
- Review and spot patterns in data (for repeating patterns and error patterns), apply analytics to it and enrich data, or and fix error records
- Strong in retrieving, performing analysis and updating large data sets using SQL queries on using modern DBs and Analytics tools like Power BI
- Engage collaborate with stakeholders across the globe in different time zones in other functions – Product Management, Customer Success, Solution Engineers, Support
- Experience of coaching/mentoring team members as a lead is desirable
Desirable
- Team Player: Ability to work collaboratively with colleagues and clients
- Adaptability: Flexibility to adapt to changing client needs and industry trends
- Attention to Detail: Meticulous approach to data analysis and reporting
What the job involves
- We are seeking a highly skilled and experienced Senior Analyst to join our team. This customer-facing role requires a dynamic individual who can effectively analyze data, provide insights, and communicate findings to clients.
- Data Analysis: Conduct thorough analysis of customer data to identify trends, patterns, and insights that can drive business decisions
- Reporting: Develop and present comprehensive reports to clients, highlighting key findings and actionable recommendations
- Client Interaction: Serve as the primary point of contact for clients, addressing their inquiries, providing updates, and ensuring their needs are met
- Collaboration: Work closely with internal teams to understand client requirements and deliver tailored solutions
- Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance customer satisfaction and operational efficiency
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. And since then has gone on acquisition spree of its own. Now the company boasts 50,00 customers worldwide and has offices across the globe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Competitive pay
- Retirement and employee investment program
- Health and wellbeing
- Student loan debt relief and tuition reimbursement
- Competitive time off, hybrid work and new-parent support
- Connection through ERGs, giving and celebration
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO & President)Jim has been at Flexera since 1998, joining the team as a Senior VP of International Sales & Operations. Since then. he has held a number of roles, becoming CEO in 2016. He is also the co-founder of the Do Great Thing Initiative.
Elizabeth Lages
(Chief People and Culture Officer)El joined Flexera in 2004 as a VP of Telebusiness and Channel Sales (North America), since then she has held a number of roles and became Chief People and CUlture Officer in 2021.
Chris B. Andersen
(CFO)Prior to joining FLexera in 2025, Chris served as the CFO at Acquia for 7 years. He was also a VP of Finance at Akamai Technologies for 6 years and a VP of Finance & Chief Accounting Officer at Progress Software for 1 year.
Becky Trevino
(CPO)Becky previously worked at Snow Software in Various VP Product roles until it was acquired by Flexera in 2024. Prior to this, she spent 6 years at Rackspace in various roles, including Senior Director of Product Marketing.
Brian Shannon
(CTO)Prior to joining Flexera in 2021, Brian was the VP of Platform Engineering at ServiceNow. He also held VP roles at GE HEalthcare and API Healthcare.
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