Customer Support Engineer, Prismic
Headless website builder
Job no longer available
Headless website builder
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower everyone - individuals and organizations - to express their identity and grow their business online.
Role
Who you are
- 2+ years of experience in support and/or software services
- High level of English, both verbal and written
- Good problem-solving skills
- Strong written communication skills for precise technical communication with customers and internal teams
- Precise, direct technical writing skills and the ability to
- High levels of empathy and patience and a mindset for customer-centered communication and cross-team collaboration
- Experience building websites using JavaScript
- Deep understanding and experience with web fundamentals (HTML, CSS, JavaScript, Git, HTTP) and at least one front-end framework (React, Vue, or Svelte)
- Experience with at least two frameworks, such as: Next.js, Nuxt, Gatsby, Sveltekit, Sapper,
- Angular Universal, Eleventy, Gridsome, or Scully
- Knowledge of and interest in the latest front-end practices, trends, and frameworks
- Ability to weigh the priorities and concerns of others and acknowledge differing perspectives
Desirable
- Structured data from an API or CMS
- SEO and accessibility best practices
- Build tools, compilers, and bundlers such as Webpack, Vite, ESBuild, Gulp, Babel, Rollup, or SWC
- TypeScript
- Extra points for having used Prismic in past projects!
- Experience working remotely
What the job involves
- Customer Support Engineers at Prismic are our customers' first point of contact. They help with a wide range of topics, from how to get the most out of Prismic features to content modeling best practices and technical troubleshooting
- As a Customer Support Engineer, you will work with individuals, agencies, freelancers, and companies that build websites using Prismic
- Your input will be important in helping our customers and improving Prismic itself through close collaboration with our Engineering and Customer Success teams
- This could involve investigating and identifying bugs, gathering customer feedback, submitting feature requests, and much more
- Be the first point of contact for Prismic’s customers
- Become an expert user of Prismic’s platform and features
- Assist with resolving technical issues and empowering customers to get the most out of Prismic
- Leverage your knowledge and expertise to build a strong community of users
- Collect customer feedback and work closely with other teams to determine product and process improvements
- Actively participate in internal meetings and support cross-team collaboration to address business goals
Our take
As increasingly more consumers pivot online, the need for high quality digital content is more important than ever. Developer talent is thin on the ground, however, and that’s throttling the speed and quality of production. Prismic’s answer? Offer a platform where developers can code customized no-code web builders, so non-developer colleagues can get on with web content development independently.
Developers can use Prismic to create recyclable website sections, called slices, which serve as a kind of menu for non-developer teams like marketing to rapidly build out high-quality, uniformly branded page content. It’s something like your familiar Wordpress web template tool, but without the rigid templates and full-page design restrictions.
Prismic’s been quietly dominating a substantial slice of the North American market over the decade since its launch. In fact, chances are you’ve been on a Prismic-designed site sometime in the past month. It’s being used by major customers from McDonalds, to Vice, to Spotify, to The New York Times. Which is testament to the quality, and most importantly the scalability, of the solution it offers. If it can continue to net these major enterprise clients, it’s set to become an enterprise CMS industry standard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (1 round)
May 2021
$20m
SERIES A
Total funding: $20m
Company HQ
Folie-Méricourt, Paris, France
Leadership
Sadek Drobe
(Founder & CEO)Sadek has experience as a Lead Developer and Software Architect at Solsequia, VIDAL, Valtech, and LinkedIn. He was also the Editor for InfoQ's architecture section.
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