Transformation Programme Manager, Utility Warehouse
+ Share Options
2 days a week in office (Colindale, London)
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
+ Share Options
2 days a week in office (Colindale, London)
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- Significant experience delivering complex, multi-stream programmes across Operations, Technology and People change
- Proven experience and track record of keeping complex and high-stakes portfolios and initiatives on track for delivery
- Experience leading and managing risk across complex portfolios, including identifying emerging risks from diverse sources (operational, strategic, digital, external), coordinating cross-functional teams to assess and quantify risks, and facilitating decisions that balance business objectives, resource limitations, and risk tolerance
- Familiarity with programme and change disciplines
- Exceptional stakeholder management and influencing skills
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- We're looking for an experienced and pragmatic Programme Manager that is comfortable working with evolving landscapes. You will be a confident challenger that is a trusted, neutral integrator across functions
- Our Operations function is the heartbeat of UW. From our high-energy contact centres to our strategic Resource Planning and Business Intelligence teams, this function is the engine room of our success
- As we work toward our goal of doubling in size, we need a Programme Manager who can act as a neutral integrator. You'll ensure that a huge volume of business initiatives land in a coherent, end-to-end way that empowers our teams and elevates our customer experience
- The Operations transformation comprises a number of parallel initiatives spanning process, technology, capability, structure and ways of working. These initiatives are owned by different leaders and teams and are interdependent in nature
- This role exists to reduce delivery risk created by unmanaged dependencies, Improve coordination across initiatives and provide confidence that change is landing coherently into Operations
- Develop a comprehensive and integrated portfolio plan that consolidates the plans, milestones, risks, and dependencies from each initiative and transformation programme
- Sequence initiatives to minimise disruption and maximise operational readiness
- Ensure the transition of capabilities to operations is planned with ongoing operational responsibilities agreed and accepted
- Identify, manage and resolve cross-initiative dependencies and delivery collisions
- Ensure initiatives land in a coherent, end-to-end way
- Establish and lead a virtual delivery team drawn from Operations, Technology, Product, People and Change
- Set clear expectations for contributions, milestones and dependencies
- Hold contributors to account without direct line management authority
- Create and maintain a simple, trusted delivery rhythm
- Facilitate regular delivery, risk and dependency reviews
- Operational and Leadership readiness & landing assurance
- Act as a bridge between delivery activity and operational reality
- Provide the COO and Ops Leadership team with a clear, concise view of delivery health
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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