Customer Success Manager, InfoSum
U.S.
£85-100k
+ Competitive commercial bonus plan
More information about location
2-3 days a week in office
Decentralised data collaboration platform
Job no longer available
Decentralised data collaboration platform
21-100 employees
Job no longer available
£85-100k
+ Competitive commercial bonus plan
More information about location
2-3 days a week in office
21-100 employees
Company mission
InfoSum's mission is to provide a decentralised platform designed to remove the trust barriers between progress and privacy.
Role
Who you are
- Background in advertising technology
- Strong understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skillset to meet business priorities
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges
What the job involves
- The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally
- Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships
- The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients
- The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases
- The SMCS manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thought-leadership across the organization
- Drive day-to-day interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to the client by providing actionable recommendations
- Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for premium accounts and each of its multiple use cases
- Plan and execute QBRs and regular meetings
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Additional responsibilities as and when required by the business
Our take
Today, data protection and data privacy are primary concerns of businesses of all sizes due to the costly consequences of data breaches. InfoSum aims to alleviate security concerns by building a decentralised solution that allows secure data sharing between organisations.
The innovation of InfoSum comes from its creation of a decentralised method based on patented technology through which companies can share their data with other companies without passing it on to each other. The technology connects customer records between organisations, without moving or sharing data, so InfoSum's solution is compliant with all current privacy laws.
InfoSum wants to capitalise on the opportunity provided by the growing demand for privacy-focused tools and software. Recognising its vision, multinational communications and tech company WPP acquired InfoSum in 2025. InfoSum counts AT&T, Disney, Omnicom, and Merkle among its clients, and its acquisition will further expand its market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$65m
SERIES B
Sep 2020
$15.1m
SERIES A
Total funding: $88.1m
Company benefits
- Competitive Salary
- Health Insurance
- Mental Wellbeing
- Stock Options
- Generous Holiday
- Flexibility
Company HQ
Fitzrovia, London, UK
Leadership
Lauren Wetzel
(CEO & Board Director)Previously, Senior Vice President and Head of Strategy & Corporate Development at Xandr, was a Strategy Engagement Manager at Deloitte Consulting and a Business Operations Manager at FreeWheel.
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