Customer Success Manager, Truffle Security
$120.5-141.5k
Software for identifying and remediating leaked sensitive information
Open for applications
Software for identifying and remediating leaked sensitive information
21-100 employees
Open for applications
$120.5-141.5k
21-100 employees
Company mission
To make security issues more identifiable, accessible, and easier to fix.
Role
Who you are
- 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company
- Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling
- Excellent communication skills with the ability to translate complex technical concepts into actionable insights
- A proactive and customer-centric mindset, with experience driving renewals and expansion
- Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally)
- Abe to balance multiple priorities with a high level of autonomy
What the job involves
- As a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience
- You’ll work closely with security teams, engineers, and leadership at enterprise companies, helping them secure their environments and optimize their use of our products
- This is a high-impact role where you'll be responsible for onboarding, adoption, retention, and expansion of our customer base
- You’ll develop strong relationships, provide technical guidance, and act as the voice of the customer internally, working cross-functionally with sales, engineering, and product teams to drive customer success
- Customer Onboarding & Training – Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed
- Account Management & Retention – Build trusted relationships with customers to drive adoption, renewals, and account growth
- Technical Enablement – Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions
- Proactive Support & Issue Resolution – Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution
- Customer Advocacy – Gather feedback, identify trends, and influence product improvements based on real-world use cases
- Expansion & Upsell Opportunities – Partner with Sales to identify opportunities for expansion and increased product adoption
Our take
Data breaches can be detrimental to companies, particularly when they regard the leaking of sensitive data such as private keys and login credentials. However, such breaches are common and can be difficult to identify due to the vast range of platforms and SaaS that modern businesses use, often resulting in leaks only being identified when it's too late to prevent.
Truffle Security provides a software tool named TruffleHog that identifies and remediates sensitive information that has leaked within a business's digital infrastructure, running scans automatically to catch vulnerable data before it leaks. The software integrates within major SaaS platforms such as Slack, AWS, Gmail, and Github, also offering bespoke integration services for unique business infrastructures.
Whilst many cybersecurity platforms can identify the source of data leaks early to minimize their impact, Truffle Security has recognized that this is often too little too late. By constantly scanning business environments behind the scenes, the company shows great potential to disrupt the data protection market by completely preventing data leaks and thus removing the need for recovery specialists.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Dec 2021
$15m
SERIES A
Total funding: $15m
Company benefits
- 401(k) with 6% company match
- Flexible paid time off: 14 paid holidays, including Thanksgiving and Winter break, and "Truffle Holidays" where the entire company takes a day off
- Medical, dental, and vision coverage: 80% Premium coverage for employees & their dependents
- Remote work stipend: $800 new hire stipend, and $100monthly thereafter. We want you to be comfortable working remotely
- Health & wellness stipend: $1,200/year. Maintaining your physical mental, and emotional well-being is foundational to doing your best work
- Learning & development stipend: $2,000/year. Adopting a growth-mindset allows you to grow professionaly and personally
- Company off-sites: We’re 100% remote with no office, but won’t let that stop us from working closely together. Past destinations have included Hawaii, Cabo, Chicago, Savannah, and the Rocky Mountains
Company HQ
Financial District, San Francisco, CA
Leadership
Dylan Ayrey
(Co-Founder & CEO)Graduated from Rochester Institute of Technology with a BS in Computer Engineering. Experienced Senior Security Partner having worked at Netflix.
Dustin Decker
(Co-Founder & CTO)Before co-founding Truffle Security, they were a Senior Security Engineer at Cruise and an Application Security Engineer at Indeed.
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