Sales Development Representative Manager, Cresta
East
Plus commission and equity
More information about location
3 days a week in office
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
Plus commission and equity
More information about location
3 days a week in office
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 2+ years of sales / SDR leadership experience in a high-growth technology company
- Located in the San Francisco Bay Area and willing to commute to the office 3x per week (Monday, Wednesday, Friday)
- Deep understanding of modern SDR processes and tools such as Outreach, Gong, LinkedIn Sales Nav, 6sense, and Zoominfo
- Experience executing an outbound multichannel strategy
- Consistent track record of exceeding quota while both leading a team and as an individual contributor
- Strong analytical experience with experience managing pipeline goals and forecasting
What the job involves
- As Cresta’s newest Sales Development Manager, your focus is on building, coaching, and inspiring a world-class team of 6+ SDRs tasked to creatively prospect into key accounts
- You will strategically implement repeatable processes, evolve the SDR playbook, and take full ownership of pipeline targets while cultivating a team culture of creativity, growth, and accountability
- You’ll form deep partnerships with Marketing, Sales, and RevOps to accelerate growth across inbound and outbound channels, taking the SDR program to new heights
- Hire, onboard, and develop exceptional SDR talent
- Build & iterate on a data-driven Outbound & Inbound strategy
- Foster a winning culture of high accountability and performance
- Motivate the team through lucrative incentives and contests
- Uplevel SDRs and help them grow into our future AEs and managers
- Report on SDR KPIs to ensure that KPIs and SLAs are hit daily
- Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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