Senior Frontend Engineer, AI, Front

• Proven industry experience building fast, reliable, and real-time web applications
• Product-minded: Passionate about delivering exceptional user experiences
• Ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic technical decisions
• High learning agility - you’re excited when you encounter a problem you haven’t seen before
• Strong communication skills that illustrate a clear, structured thought process
• Comfortable thriving in a dynamic, fast-paced, collaborative, and high-growth environment
• Knowledgeable about modern web technologies and a strong appetite for learning new ones (e.g React, Redux, TypeScript)
• Familiarity with the architectural patterns of large-scale web applications

Desirable

• AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation.
• The AI innovation team at Front leverages AI and ML methodologies to build functionality across the entire breadth of the product.
• Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale
• Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features
• Develop in a JavaScript environment, with a strong focus on TypeScript and React
• Contribute to the deployment of AI-powered features for our users (e.g., AI Tagging, AI Answers, etc.) See examples