Customer Success Manager, Modash
Influencer marketing campaign platform
Be an early applicant
Influencer marketing campaign platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To help every creator earn a living.
Role
Who you are
- If you love e-commerce, influencer marketing, and making customers insanely happy, we’d love to meet you!
- This is not your first Customer Management gig; you have managed and built customer relationships in the B2B SaaS industry before
- A fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed
- Have enjoyed the startupish/scaleupish company vibes? Bonus points to you!
- You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way
- You should have top-notch English skills, both written and spoken
- CRM is your friend you visit often. Your new friend might be familiar too - Vitally
- Being organized is your natural strength, and being organized helps you stay focused
- You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian
- While we don’t expect you to be experienced in influencer marketing, any previous marketing experience or knowledge about influencer marketing specifically will surely help and make your life at Modash easier
- Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done
- You aspire to be great. We’re not shooting for mediocrity here
- Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours
What the job involves
- Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re on the hunt for a marketing-savvy, customer-obsessed human to help Shopify-powered brands connect with the perfect creators and run high-impact influencer campaigns
- Building relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth
- Set our customers up for success: Get to know their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer’s life easier, and do whatever else it takes for them to be successful
- Collaborating: Partner up with our Sales and Support teams to make sure the customer experience is smooth from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals
- Learning and Educating: Become a Modash expert and an industry expert. Use that knowledge to help our customers succeed. Embrace opportunities for continuous learning and never stop growing
Our take
Influencer marketing has become an increasingly impactful part of marketing campaigns, but it can be difficult for businesses to discover and maintain the right partnerships. This is where Modash steps in, supplying a platform for marketing teams to find, analyse and track creators for their campaigns.
With over 250,000 creator profiles available to browse, Modash's appeal is in its ability to help businesses find influencers who are the perfect fit for their campaigns, rather than a "good enough" fit. It allows users to filter by a range of things such as location and engagement rate, as well as check the performance of creator's posts.
With such a comprehensive offering, it's no surprise Modash has earned positive attention. The company serves customers such as NordVPN, Tourlane and Bolt, and has raised a good amount of funds. This will enable it to expand to serve the growing need of marketing teams to build strong influencer marketing campaigns.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2024
$12m
SERIES A
Nov 2022
$2m
SEED
Total funding: $14.2m
Company benefits
- Flexible working hours ⏱
- Unlimited paid vacation time 🌴
- Fully remote working 🏠
- Personal development 🧠
- Ownership 💡
Company HQ
Telliskivi, Tallinn, Harju County
Leadership
Avery Schrader
(Co-Founder & CEO)Previously VP (International Founders) at the Estonian Founders Society, as well as Influencer Marketing Coordinator at Veriff and Bolt.
Hendry Sadrak
(Co-Founder & CTO)Previously a Game Developer for The Coingaming Group, an Operative Advisor for Front-End Development at TribeLotto.com and a Web Developer at Optimist Digital.
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