Implementation Manager, HiveWatch

• This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape
• This role demands someone who is composed under pressure, can troubleshoot across the technical stack, and possesses the organizational prowess to manage multiple concurrent enterprise deployments
• 5+ years of experience in technical product implementation and/or deployment experience in enterprise SaaS environments, with proven ability to manage complex, multi-stakeholder projects from kickoff through production go-live
• Hands-on experience working in one or more major cloud provider environments (AWS, Azure, GCP)
• Proficient with either Atlassian Suite and/or Salesforce (workflows and reports)
• Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
• Eagerness to work with an enterprise level customer base and experienced technical personnel

Desirable

• As an Implementation Manager, you will own the end-to-end delivery of our physical security SaaS platform, serving as the quarterback who transforms customer requirements into successful production deployments
• You'll operate at the intersection of customer security operations and our technology stack, leading implementations from kickoff through go-live while navigating the complexities of enterprise security environments—edge devices, network infrastructure, virtualization, and cloud services
• You'll build strong relationships with customer technical teams, security operations personnel, and integrators, while collaborating internally with multiple stakeholders
• Your ability to dive deep into technical issues, communicate clearly, and control scope creep when necessary will be critical to delivering polished implementations
• Own end-to-end implementation delivery of the our SaaS platform , ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
• Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
• Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
• Coordinate cross-functionally with Revenue, Product, and Engineering teams to troubleshoot issues, escalate systemic problems, and ensure seamless handoffs throughout the customer lifecycle
• Deliver integrations with enterprise physical security systems including access control platforms, video management systems, and legacy infrastructure to ensure our platform connects effectively across diverse customer environments