Monitoring Specialist, AlertMedia
3pm-11pm CDT, Wed-Sun
+ Uncapped commissions + Company-Wide Bonus program
More information about location
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Uncapped commissions + Company-Wide Bonus program
More information about location
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You’re excited by our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player when it comes to your customers and there is no task too big or too small in order to best support them
- You take 1x1 approach to every customer interaction and value a "one team, one goal" mentality
- High School Diploma or equivalent
- 2 years work experience (can be a student, but must have work experience)
- Previous Customer Service or Contact Center experience preferred
- Proficiency in MS Office applications
- Typing capability of 35WMP minimum with a high level of accuracy
- Experience maintaining cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
- Use of logic and reasoning to reach best conclusions and thoughtful approaches to problems
- Strong judgement and decision-making skills to evaluate situations, establish priorities and provide resolutions, acting in accordance with the level of urgency necessary for the circumstance
- Ability to work under stressful situations with critical timelines
- Active listening and communication skills through clear speech and hearing
- Exceptional skill in interacting with people in stressful emergency and non-emergency situations
- Ability to multi-task
- Attention to detail with ability to follow specific instructions
- Ability to write clearly and spell correctly
- Ability to pass a drug/background screen
- Dependability and commitment to assigned shift, including but not limited to being on time
- Able to work shift Wednesday - Sunday, 3:00pm - 11:00pm CDT
What the job involves
- AlertMedia is looking for a Monitoring Specialist (3pm-11pm CST, Wed-Sun) Remote who will be responsible for helping to provide safe work environments for our clients though our cloud-based emergency response system. You will be available to provide timely, professionally executed, phone-based support in the event of an emergency in our friendly call-center environment
- As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
- Provide professional, timely, phone-based support to AlertMedia customers in the event of an emergency
- Effectively and clearly communicate with law enforcement on behalf of our customers with a sense of urgency and confidence
- Uphold AlertMedia’s mission and values in order to provide our exceptional level of customer service at all times
- Be a team player and uphold your job duties by being committed to and on time for your scheduled shift
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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