Customer Success Manager, Taskrabbit
£38-56k
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
£38-56k
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- Excellent communication skills with the ability to provide updates on market trends at weekly meetings, and build rapport with the Tasker community
- An enthusiastic “people person”, ready to roll up their sleeves and speak to Taskers on a daily basis
- Demonstrated experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives
- Strong analytical skills with the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics
- Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply gaps
- Strong organisational skills with the ability to produce accurate and high-quality brief documents that describe plans or projects
- A data-driven decision-maker who enjoys digging into data to understand trends
- Ability to manage core tasks independently and deliver work that meets targets and deadlines
- Comfortable operating at a fast pace in an entrepreneurial environment
- Strong attention to detail with a knack for prioritisation and establish the scope of projects
- Curiosity about how things work, with the ability to anticipate problems or spot areas for improvement
- We’re looking for someone based in London or the surrounding areas, and able to travel to various locations (typically IKEA stores) on a weekly basis
- Added advantage if you are familiar with: Looker, Totango, Excel, GSuite
What the job involves
- This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilised and retained, and coaching them to build satisfaction with the platform
- These approaches, applied at the local level, will result in Taskers being higher quality, and more retentive - which drives client bookings and retention
- As a Tasker Success Manager, you will collaborate closely with cross-functional teams throughout the entire Tasker lifecycle, focusing on critical areas such as invoicing, utilisation, and retention
- Your role will involve developing and implementing programs and communication strategies aimed at enhancing the performance of Taskers in your market, including delivering workshops and regularly calling Taskers to provide support and guidance
- Working closely with internal stakeholders, you will coach Taskers, identify process improvements, and serve as a thought partner on invoicing, utilisation, and retention issues
- Your ultimate goal is to equip Taskers with the knowledge, skills, and resources required to succeed on our platform
- Building strong relationships with Taskers in and around London, especially those who are highly engaged on the platform
- Provide support, guidance, and feedback to Taskers on their performance, as well as assist them in resolving any issues they may be facing
- Conduct in-person office hours with Taskers once per week to help achieve this
- Ensure that new Taskers have a positive early experience, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers
- Make strategic recommendations about how our programs and communications should evolve, and work alongside field stakeholders
- Responsible for program metrics performance around utilisation, invoicing, and retention, including tracking and reporting
- Master the Tasker lifecycle. Rigorously apply data to identify gaps and opportunities in the Tasker experience
- Continuously monitoring industry trends and best practices, staying up-to-date on new developments, and integrating these insights into our program approach
Application process
- Taskrabbit will never use text or chat applications to conduct interviews
- We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams
- Communications will always be conducted by taskrabbit.com domain names
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$14.1m
Dec 2011
$19.3m
Total funding: $33.4m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
Share this job
View 10 more jobs at Taskrabbit