Technical Account Manager, Huntress
£130k
OTE
£104k
BASE
+ Equity
Managed cyber security platform for SMBs
Be an early applicant
Managed cyber security platform for SMBs
501-1000 employees
Be an early applicant
£130k
OTE
£104k
BASE
+ Equity
501-1000 employees
Company mission
To elevate SMBs through education and community — one hacker at a time.
Role
Who you are
- 4+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Desirable
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with cloud platforms such as AWS, Azure, GCP, etc
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc
What the job involves
- Reports to: Manager, TAM
- The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly
- TAMs at Huntress constitute the primary technical liaison post-sales
- The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach
- Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling up to 50% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
Our take
In a world of increasingly sophisticated cyberthreats, many SMBs don’t have the resources to protect themselves. Huntress addresses the need for robust cybersecurity solutions for small to medium sized businesses, which make up 99% of the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
In recent years, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one—and we’ve got the tools, systems and processes to be successful from anywhere in the world.
- PTO & Parental Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time and floating holidays.
- 401K Match: We offer a 5% contribution to your 401k—even if you’re not paying into it yourself.
- Growth Opportunities: We’re super committed to employee development, both within and outside of Huntress – including education assistance programs, hands-on training and more.
- Health Benefits: Medical, dental, vision, and everything you’d expect from a company that cares about its team members.
- Stock Options: All full-time employees get stock options and benefit from the continued growth and success of the company.
Company values
- Lead With Transparency - We're approachable, we readily share information and we set clear expectations in everything we do. We're not afraid to fail and we constantly test and learn
- Challenge Assumptions - We don't follow the norm and we ask "why?" often. We're open to new ideas and feedback, we seek out different opinions and consider the impact of our decisions
- Embrace Diversity - We celebrate our differences, have empathy for others and make sure each of our voices are heard. We welcome anyone to help us take hackers down
- Integrity Above All Else - We foster trust by being responsible and accountable—both internally and within the community. We recognize our strengths and our gaps, and we keep our word
Company HQ
Ellicott City, MD
Articles
Leadership
Kyle Hanslovan
(Co-founder & CEO)Spent nine years as a Cyber Warfare Operator for Air National Guard, and seven years as an Information Assurance Officer for the United States Air Force. Co-founded and was CEO of boutique cyber security company StrategicIO, and was a Senior Cyber Vulnerability Analyst at ManTech International Corporation.
Chris Bisnett
(Co-founder & CTO)US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. Operated in a number of Senior Security Engineering roles after leaving the Navy. Former CTO of LegalConfirm.com (acquired by Capital Confirmation, 2014).
John Ferrell
(Co-founder)Spent five years as a Security Engineer and CNO Analyst over two spells at ManTech International, with one year as a Linux Systems Engineer at SPARTA in the interim. Was a CNO Developer at StrategicIO before co-founding Huntress.
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