Senior Product Manager, Knot API
+ Equity
5 days a week in office (Flatiron, NY)
The merchant connectivity platform
Open for applications
The merchant connectivity platform
21-100 employees
Open for applications
+ Equity
5 days a week in office (Flatiron, NY)
21-100 employees
Company mission
To build connected banking experiences.
Role
Who you are
- Experience: 2-8 years of experience working at a startup
- Clued-in on AI: you use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.)
- Intellectual firepower: you are exceptionally smart and can connect many dots to make high quality decisions
- Resilience under pressure: you don’t panic when things get hard and thrive in a high-stakes environment
- In-the-weeds execution: you live in the details and obsess over edge cases, not just pretty strategy decks. You’re the first to notice when something seems off or smells wrong
- Relentless drive: you operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle
- Sharp judgment: you have elite product sense and strong instincts about what matters and what doesn't
- Technical fluency: you have some technical background (e.g. engineering, computer science, etc.) that allows you to deeply understand complex systems, collaborate with engineers, and spot technical risk early
What the job involves
- Talk to customers frequently via slack & calls to help them integrate Knot seamlessly and to understand customers’ precise needs & desires to influence your roadmap
- Prioritize your relationship with the engineering team, doing whatever it takes to support them in building the right products
- Find ways to automate as much mundane work in & outside your team as possible
- Set an exceptionally high pace for the team and everyone around you
- Work with an engineering team to build any number of the following:
- Brand new 0 → 1 products that interact with direct merchant integrations (to read/write data) and solve a specific problem for customers (exposed via API and webhooks)
- Funnel optimizations for the core CardSwitcher product via UX improvements and deep personalization
- AI-native validation and code healing systems for data retrieval, parsing, and storage
- 1st-of-it's-kind, SKU-level reward offer marketplace for merchants to offer rewards for specific products through the Knot UX and network
- New transaction data features for the TransactionLink product on the API (e.g. membership info, fulfillment lifecycle info, product recommendations, etc.)
- PLG features to enable customers to explore (through data & visualization) and sign up for Knot’s products without speaking to the team
- Developer-experience features to make integrating Knot even easier (e.g. MCP, CLI tool, SDKs, 1-click testing, etc.)
- Enterprise features (e.g. direct issuer processor integrations, localization, audit logs, observability, custom billing, etc.)
Our take
Card issuers are always on the hunt for new ways to increase spending on their products and reduces the amount of automated churn. Knot’s solution remedies both these issues through simplified onboarding experiences for consumers. With just a few lines of code, it’s solution allows card issuers to instantly update card-on-file information at most merchants through just a few lines of simple code.
What this means is that businesses can use Knot to automatically switch between saved payment methods, often a manual process for consumers and businesses that slows down interactions. When a consumer changes card, Knot’s technology prevents declined payments, whilst its banking-as-a-service products integrates into existing stacks to manage a business’s payment subscriptions seamlessly.
With 2023’s Series A funding being used to scale the company’s services and accelerate its merchant support, Knot has tapped into a simple but very real headache for businesses and consumers alike. Trusted by the likes of American Express, Plaid and OnePay, Knot is rooting itself as a go-to solution for smoother payments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2023
$10m
SERIES A
Feb 2021
$3m
SEED
Total funding: $13m
Company benefits
- Medical
- Dental
- Vision insurance
- Unlimited PTO
Company HQ
Flatiron Manhattan, New York, NY
Articles
Leadership
Rory O'Reilly
(Co-Founder & CEO)Also the CEO & Co-Founder of Millions, Gifs.com and was a Marketing Account Manager at Harvard Student Agencies.
Kieran O'Reilly
(Co-Founder & CTO)Also the CTO & Co-Founder of Millions, Gifs.com and was a Thiel Fellow at the Thiel Foundation.
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