Product Operations, Kikoff
Associate
$100-160k
Office located in Reno, San Francisco
Personal finance & credit building platform
Job no longer available
Personal finance & credit building platform
101-200 employees
Job no longer available
$100-160k
Office located in Reno, San Francisco
101-200 employees
Company mission
To empower everyone to achieve financial security, no matter where they're starting from.
Role
Who you are
- 1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
- Strong project management skills and the ability to align internal and external stakeholders effectively
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment
- Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
- Able to maintain documentation and drive process improvements for long-term operational success
- Strategic thinking and demonstrated ability to communicate long-term product strategy
What the job involves
- The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes.
- This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team
- Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled
- Drive policy changes, while maintaining product changelogs and determining long-term risk factors
- Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success
Our take
Having a solid credit history is a fundamental building block for financial health and there is a large market of people looking to build or rebuild their credit scores. Roughly half of all American adults have subprime credit or no credit whatsoever, and it’s safe to say there is a demand for credit products tailored to beginners and builders.
Kikoff is a credit-building platform aimed at Millennials and GenZ. Their signature product helps consumers without a credit history to positively influence several key aspects of their credit score. This includes their payment history, how much they owe, and the length of their account history.
Kikoff's goal is to help customers across their entire financial journeys and create a simple and positive banking relationship: from stabilizing cash flows to accumulating savings, and building towards long-term goals such as a mortgage. The company plans to build out its technology and team, across all function areas, to bring new products to market in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES B
Jul 2020
$10m
SERIES A
Total funding: $42.5m
Company benefits
- Health Benefits
- Flexible PTO Policy
- Kickoff Paid Holidays
- Office Lunch & Dinners
- Commuter Benefits
- Commuter Flexible Savings
- 401k Matching
- Fitness Benefit Policy
Company HQ
Financial District, San Francisco, CA
Leadership
Cynthia Chen
(Co-Founder & CEO)An experienced Chief Revenue/Risk Officer, Cynthia has worked at OnDeck, LendingHome and Figure. Co-founded Figure in 2018, and Kikoff in 2019.
Christophe Chong
(Co-Founder & CTO)Experience as a Software Engineer at Facebook from 2016-2019, and Head of Growth at Lime between 2018-2019. Co-founded Kikoff in 2019.
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