Operations Director, Trinny London
Salary not provided
Senior and Expert level
London
2-5 days a week in office
Skincare & beauty
Open for applications
Skincare & beauty
201-500 employees
B2CRetailBeautyWellbeingeCommerce
Open for applications
Salary not provided
Senior and Expert level
London
2-5 days a week in office
201-500 employees
B2CRetailBeautyWellbeingeCommerce
Company mission
To give everyone the tools they need to feel their best.
Role
Who you are
- A degree level qualification - Engineering or Business degree preferred
- Proven experience in several global roles within Supply Chain (Procurement, Supply Planning or Project management) and demonstrated track record of career progression
- Leadership experience (Head Of or Director level)
- Must have in-depth experience with in the beauty industry with strong knowledge of suppliers (third party manufacturing & packaging)
- Good overview of end to end supply chain in cosmetics (from product development, procurement, supply planning to delivery) demonstrating interest and knowledge of the products
- Entrepreneurial mindset, action oriented and not afraid to get their hands dirty to give their teams a hand while also being a strategic thinker
- Demonstrated leadership abilities, including team building, coaching, and performance management as well as the ability to grow, inspire and scale teams within a high growth environment
- Self starter, you are results oriented, able to identify opportunities & gather teams to help deliver on those
- Commercially minded
- Good communication skills - internally and externally
- Thrive in fast paced environments with high levels of growth & change
- You are currently operating at a Head of/Director of Procurement or Supply Planning and you have the potential & ambition to step into a first Executive level role to write the next chapter of your successful career
What the job involves
- As we continue to grow and expand our market presence, we are seeking a dynamic Operations Director to lead our global Operations department and spearhead the next phase of our growth
- This is a pivotal role that requires a strategic thinker, action oriented and an inspiring leader who can build and implement the strategy for the Operations department in order to support our business ambitions
- Leading by example and not afraid of getting their hands dirty, the Operations Director will fuel the design and the seamless execution of this strategy, working closely with our suppliers while ensuring our operations are not only efficient but also scalable to support our ambitious goals
- This role will be accountable for Procurement, Project Management, Supply Planning, Warehousing, and Logistics teams. This is a unique opportunity to join our executive leadership team and play a crucial role in building the future of our Brand
- Long-Term Operational Strategy: Develop and execute a comprehensive 3-year operational roadmap that aligns with the company’s growth objectives. Ensure that all operations functions are scalable, efficient, and strategically aligned with the overall business goals
- Cross-Functional Collaboration: Serve as the operational lead within the executive team, ensuring that Operations are integrated and aligned with the strategic objectives of departments like Product Development, Finance and Marketing
- Budget Accountability: Take full ownership of the operations department’s budget, including people costs, inventory management, operational spend and COG evolution. Working closely with the Finance team, ensure that all financial targets are met or exceeded, driving cost efficiencies while maintaining high operational standards
- Global Sourcing & Supplier Strategy: Supported by your team, lead a global Procurement & Supplier strategy that balances cost, quality, innovation, ESG and reliability. Build a strong Supplier base and Foster strategic supplier partnerships that support long-term growth
- Supplier Relationship Management (SRM): Design and roll out a Supplier Relationship Management program that enhances supplier collaboration, drives continuous improvement, and unlocks innovation for the business
- Margin Optimisation: Lead initiatives to improve Cost of Goods & total cost of ownership, driving margin enhancement through strategic procurement, operational efficiencies, and continuous improvement across the supply chain
- Contractual Frameworks: Implement and negotiate major contractual frameworks with key suppliers to secure long-term, mutually beneficial partnerships
- Supplier Innovation Partnerships: Working with the NPD team, cultivate strategic relationships with suppliers that can deliver innovative solutions, ensuring that the company remains at the forefront of industry trends and consumer expectations
- End-to-End Supply Chain Management: Oversee the entire supply chain, ensuring it is efficient, resilient, and adaptable. Lead strategic initiatives for inventory management, supply planning, and supplier performance to ensure seamless operations from procurement to delivery
- Supply Chain Agility: Enhance the agility of the supply chain by reviewing and optimising lead times, Minimum Order Quantities (MOQs) and understanding bottlenecks in the supply. Working with Vendors, Implement strategies that enable the company to respond swiftly to fluctuating consumer demands,
- Inventory levels & cash flow optimisation : working closely with Finance team, build cash flow optimisation plan on stock, ensuring inventory levels are aligned with sales forecasts and reducing the risk of stockouts or excess inventory
- Optimising Distribution Networks Strategy: Develop and implement a distribution and warehousing strategy that is efficient, scalable, and supports the company’s multi-channel growth & geographical expansions. Focus on ensuring that logistics operations are cost-effective while meeting or exceeding customer expectations
- Vendor management Logistics & Distribution : with your team, manage the logistics partners (3PL & transportation), identify the right partners through tenders, optimise logistics supplier selection and contracting, develop an efficient 3PL & logistics suppliers management programme
- Product development Project Ownership: Oversee and lead all project management on products (EPD/NPD) from conception to completion, ensuring they are delivered on time, within scope, within quality and within budget. Coordinating cross-functional teams to ensure alignment on project goals, timelines, and deliverables
- Launch calendar - Resource planning : Working closely with NPD team, be the custodian of cross functional resources planning to provide an overview to the ELT
- Processes : lead development and implement cross functional processes frameworks that drive successful project outcomes across all functions and continuous improvement on Ways of Working
- Leadership & Culture: Develop and mentor a high-performing operations team, fostering a culture of excellence, accountability, and innovation. Lead the organisation through operational transformations as the business scales
- Process & Systems Development: Develop, formalise & deploy processes and best practices to enhance operational maturity. Ensure the operations function is equipped with the necessary tools and technology to support the company’s growth and competitive positioning
- Operational Performance Metrics: Establish and monitor KPIs for all operational areas, in line with the 3Y plan and overall business objectives, promoting a culture of data-driven decision-making and continuous process optimisation
- Risk Management - identify potential risks within the supply chain, mobilise suppliers and teams internally to build risk mitigations strategies
- Overall compliance - ensure relevant internal control processes relevant to Operations and good practices are in place & followed
- Sustainability & ESG Compliance: working closely with the NPD team, Set the strategic direction for the company’s Environmental, Social, and Governance (ESG) initiatives within the supply chain. Ensure that all suppliers meet rigorous compliance standards, particularly in sustainability and ethical sourcing
Salary benchmarks
Our take
One half of TV’s Trinny and Susanna, Trinny Woodall made the move from on-screen to business in 2017. The result - Trinny London, a new skincare and beauty brand with a direct-to-consumer eCommerce model that’s growing fast.
One of the brand’s selling points is obviously its face - Trinny Woodall helps push the brand into the public consciousness, but it doesn’t rest on her alone. It offers a range of cream-based products within skincare and makeup - often blurring the lines between the two - in stackable containers aimed at multiple genders. As well as this, its online ‘Match2Me’ tool helps you find the right products for you.
It operates within an overcrowded market, but face recognition and a canny direct-to-consumer, online-first model has helped rapid growth in its first few years. It plans to eventually expand to provide a whole ‘bedroom and bathroom’ range.
Steph
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Employee endorsements
Autonomy
"You are trusted to work autonomously, and given independence at all levels of the business. I have been given opportunities and responsibilities..."
Funding (1 round)
Jul 2021
$36.1m
EARLY VC
Total funding: $36.1m
Company benefits
- Flexible Working (Truly): We trust our team know how and when they are able to work at their best. We operate core working hours as well as a hybrid working model (although we would love to see your face once or twice a week!)
- Health & Wellbeing: Access to private healthcare, GP consultations, physiotherapy, mental health treatment and an Employee Assistance Programme (to name a few) through our partnership with Vitality
- Employee Discount & Gifts: Company discount for yourself and your friends and family as well as a handful of thoughtful Trinny London surprises throughout the year
- New Starter Swag!: All new starters will receive their own bag full of Trinny London swag as well as their very own Starter Stack containing some of our best-selling makeup and skincare
- HQ Office Perks: Free snacks all day every day, post-work drinks, lunches, exercise classes. Our Jubilee Place hub really has everything you need
- Your Development: Everyone has their own training budget to access each and every year
- Family: Enhanced company pay for maternity, paternity, shared parental and adoption
- T-Party: Stack hard, play hard. We run company-wide challenges, celebrate our launches and company milestones together. We're also known to throw at least a couple of fabulous parties each year
- Time Off: Generous annual leave in addition to any bank holidays. We're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year
- Pension: You'll be enrolled onto our comprehensive relief at source pension scheme with Nest
- Cycle 2 Work: Save up to 39% on bikes and accessories while paying nothing upfront
- Rewards & Recognition: Be rewarded with additional holiday and other gifts for each year at Trinny London
- Referral Scheme: Successfully refer someone for a role at Trinny London and receive a cash bonus
Company HQ
Chelsea, London, UK
Articles
Leadership
Trinny Woodall
(CEO)Former TV presenter.
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