Graduate Customer Service Advisor, iwoca
£26.5-27.5k
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Online loans for small businesses
Be an early applicant
Online loans for small businesses
201-500 employees
Be an early applicant
£26.5-27.5k
+ Share options
201-500 employees
Company mission
To fund one million small businesses.
Role
Who you are
- You don’t need a background in finance or tech — just bring your drive, empathy, and appetite to learn. We’re looking for someone who is:
- A recent graduate: (ideally within the last 1-2 years) from any discipline with a strong academic record
- Passion for Customers: A genuine desire to help people and a belief in delivering world-class customer service
- A strong communicator: clear, concise, empathetic, and confident across channels
- Analytical & curious: great at problem-solving and eager to understand how things work
- Ability to remain calm and composed under pressure: handle challenging situations with a positive attitude, and adapt to changing priorities
- A Team Player: eager to learn from others and contribute positively to a team environment alongside your peers
- Initiative & Proactiveness: A self-starter who is keen to take ownership, seek out solutions, and continuously look for ways to improve processes and customer experience
- Detail-oriented: accuracy and care are part of your daily toolkit
- Tech-savvy: Comfortable with technology and a willingness to learn new systems and tools quickly
What the job involves
- This is an exciting opportunity for recent graduates seeking to gain experience in the financial services industry
- As a Graduate Customer Success Advisor, you’ll be the first point of contact and will provide exceptional service covering a range of queries
- You will play a crucial role in ensuring our customers derive maximum value from our products, fostering long-term relationships, and contributing to their growth and overall satisfaction
- This role involves comprehensive training across various aspects of customer engagement, problem-solving, and product knowledge
- Answering inbound calls to our main line and helping with customer onboarding & support, ensuring a smooth and positive initial experience
- Handling enquiries via phone, email, and chat with professionalism, speed, and a personal touch
- Spotting potential issues and working to resolve them efficiently, aiming for first-contact resolution often involving technical or financial queries
- Understanding customer needs, you’ll be their go-to advisor — helping them get the most out of our product, one conversation at a time
- Gathering customer feedback to identify areas for improvement as well as points of customer satisfaction
- Collaborating with internal teams (e.g., Account Managers, Payments team, Credit Analysts) to resolve issues and ensure a seamless customer experience as well as an understanding of alternate roles
- Knowing where to escalate unresolved issues to senior team members when necessary, ensuring customers are kept in the loop
- Developing a full understanding of our products, services, and the broader FinTech landscape - we’ll train you, but curiosity is key
- Maintaining accurate customer records and interactions within our CRM system
Our take
UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans and offer more to larger SMB businesses. And the company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Great opportunities available to learn from both individuals through shadowing, and teams through presentations and even secondment opportunities -..."
Funding (last 2 of 7 rounds)
Aug 2019
$13.6m
GRANT
Feb 2019
$27.1m
SERIES D
Total funding: $98.7m
Company benefits
- Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
- Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
- Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
- Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
- Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
- Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(Co-Founder & CEO)Previously spent 7 years at Goldman Sachs as a Vice President before co-founding iwoca in 2011.
Joost Versteeg
(CMO)Joost initially joined iwoca in 2017 as an Intern. Since then, they have held a number of roles, from Growth Analyst to Head of Commercial Strategy and became CMO in 2024.
People progressing
Serita joined as a Customer Onboarder, before moving into the Broker Team. Most recently they have been promoted to Partnership Manager.
Leo joined in 2018 as a Client Onboarder. Since then, they have worked in a number of roles and now serve as the Product Manager.
Jenny originally joined the Client Onboarding team and now leads the Customer Success department for the German business.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
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