Customer Onboarding Specialist, Topline Pro
$61-75k
OTE
$60k
BASE
5 days a week in office
Generative AI platform for home service business marketing
Open for applications
Generative AI platform for home service business marketing
21-100 employees
Open for applications
$61-75k
OTE
$60k
BASE
5 days a week in office
21-100 employees
Company mission
To let you take care of what you do best, so you can leave the rest to us.
Role
Who you are
- 1+ Years in Sales, Customer Success, or Customer Support: A proven background in sales or customer-facing roles, with a bonus if you have experience in SaaS or working with SMBs
- Comfort with High-Volume Communication: Ability to manage a large volume of verbal and written communications with customers, ensuring clarity, responsiveness, and professionalism
- Excellent Written and Verbal Communication Skills: Strong communication abilities, both in writing and speaking, to effectively interact with clients and internal teams
- Passion for Driving Positive Growth: A strong drive to help clients achieve success, exceed expectations, and see tangible growth from your efforts
- Advanced Time Management Skills: Exceptional ability to prioritize and manage multiple relationships and initiatives simultaneously, ensuring deadlines are met without compromising quality
- Experience in Agile, Startup Environments: Previous experience or a strong desire to work in small teams within a fast-paced, agile, and dynamic startup environment
- Growth Mindset: An eagerness to learn and grow in customer success. A passion for continuous learning and a drive to develop your skills and expertise in customer success management
What the job involves
- As an Onboarding Specialist, you will play a critical role in ensuring our customers get the most value from our platform right from the start
- You’ll be responsible for shepherding customers from the sales phase into successful onboarding, including connecting key tools, social media, and more to drive customer activation
- You’ll work closely with our Sales and Customer Success teams to ensure customers are immediately set up for growth
- Guide New Customers: Lead customers through the onboarding process, ensuring they have all the tools and resources needed for success with Topline Pro
- Lead Integration Connection: Help connect and optimize customers' tools to our platform to help expand their online presence and reach
- Communicate at a high-volume: Manage a high volume of communication through email, text, phone, and virtual meetings, ensuring smooth and efficient onboarding
- Collaborate Cross-Department: Work closely with the Sales and Customer Success teams to ensure a seamless customer experience from start to finish
- Track and Report Progress: Monitor and report on onboarding progress, tracking key metrics such as the number and percentage of verified Google Business Profiles
Our take
Home service businesses such as repairs and building contractors must typically focus on the practical, and their business expertise may not lie in digital marketing and expanding their online presence. That’s where Topline Pro comes in, providing automated, generative AI-powered tools to help home service businesses scale their business online.
Topline Pro helps service professionals build a social media presence, simplify and boost online direct bookings and utilise SEO in marketing campaigns. This means that service professionals needn’t juggle tasks that they are not suited to, and can focus on the services they provide. The company received several high-profile awards in 2023, including a naming on the SMBTech 50, sharing the accolade with high-profile tech companies like Gusto and Stripe.
To be listed among these names is no mean feat for 2020-founded Topline Pro, and this was hammered home by significant Series A funding in 2023 which will be used to expand hiring and its generative AI capabilities. The company has seen substantial sales growth between 2022 and 23, indicating that targeting the home services market with robust digital marketing software is a niche they’ve nailed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2023
$12m
SERIES A
Oct 2022
$5m
SEED
Total funding: $17m
Company benefits
- Equity package
- Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
- Medical/dental/vision coverage
- 401(k) plan
Company HQ
Southside, NY
Articles
Leadership
Nick Ornitz
(Co-Founder & CEO)Previously Co-Founder and CEO at Dwelling, Engagement Manager at McKinsey & Company, Research and Development Intern at Unilever and Construction Management Intern at Gilbane Building Company.
Shannon Kay
(Co-Founder & CPO)Previously Co-Founder and CPO at Dwelling, Senior Analyst at Wayfair and Business Technology Analyst at Deloitte.
Salary benchmarks
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