Senior Platform Engineer, Fresha
Infrastructure
£90-120k
More information about location
4-5 days a week in office (Old St, London )
Booking software for beauty & wellness brands
Open for applications
Booking software for beauty & wellness brands
501-1000 employees
Open for applications
£90-120k
More information about location
4-5 days a week in office (Old St, London )
501-1000 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- Have 5+ years of experience building, operating, and troubleshooting production-grade systems, with a strong focus on reliability, observability, and scalability
- Bring hands-on experience with AI/ML or LLM-based tools in a platform or operational context (e.g. automation, observability, developer experience, or incident response)
- Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
- Have experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
- Are comfortable working close to the system with solid Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
- Have practical experience designing or improving observability (metrics, logs, traces) using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie
- Take ownership of complex technical problems, form clear opinions backed by data, and drive solutions through implementation and collaboration
- Work effectively across teams, communicate technical concepts clearly, and apply systems thinking to make platforms easier to use, safer to operate, and simpler to scale
What the job involves
- Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable
- As a Senior Platform Engineer, you will take end-to-end ownership of how our platform and services are built, deployed, and operated
- Your focus is clear: remove friction for engineers, reduce operational risk, and ensure the platform scales alongside the business
- Your mission is to ensure engineers always have the right tools, patterns, and infrastructure so they can deliver faster, safer, and with confidence
- We care deeply about customer impact, even when the work is internal — platform improvements ultimately exist to help Fresha deliver better experiences to customers
- Define and evolve infrastructure architecture to support multi-region deployments
- Design systems for resilience, scalability, and operational simplicity
- Explore and apply AI-assisted approaches to reduce operational toil, improve reliability, and support platform decision-making where it creates clear value
- Extend monitoring and observability capabilities across services
- Make operational data easy to access, understand, and act on
- Build tooling for safe deployments, fast rollbacks, and reduced operational toil using software methodologies and approaches
- Experiment with AI-assisted detection, triage, or automation to improve signal quality and reduce manual effort
- Scope, lead, and deliver platform initiatives autonomously
- Drive cross-team projects with clear outcomes and accountability
- Raise the bar through documentation, runbooks, and internal knowledge sharing
- Help teams learn, align, and operate more effectively together
- Our Tech Stack: Docker, AWS EKS, Kafka / AutoMQ for asynchronous messaging, Elixir & Ruby for core services, gRPC for inter-service communication, GraphQL for API ingress
- Next.js / TypeScript for frontend, PostgreSQL (RDS) for persistent storage
- GitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelines
- Redis for key/value storage
- Terraform for infrastructure as code
- Python and GoLang for our Platform tools
- Datadog, Sentry for observability and incident response
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges only when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 130,000 partner venues and is working in 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2021
$52.5m
SERIES C
Jun 2021
$100m
SERIES C
Total funding: $195m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company HQ
Old Street, London, UK
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
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